SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Slight smell of rubber. Haven't been used yet. Delivery to Irkutsk for 5 days.
пришёл за 3 дня. всё отлично.5+
Very fast delivery (about two weeks). Well packed package. Great build quality. Now it only remains to train and stretch your asspussy properly ;)
Good quality, fast shipping :)
Супербыстрая доставка!!! Товар отличный! Дамы тренируются ))) Я счастлив
Very nice item
Elegant thing, I'm sorry I do not have a single hole, where it will fit :))))
Item had to be delivered in 10 days warranty but I waited bcp more... Brief attention to the delivery time. The article looks good quality, to see after use... ;-)
нормальная игрушка, вошла с первого раза, только вот в попе не держится основание маленькое, а так нормально
arrived in 12 days to the Netherlands
It's too big and stiffness
Perfecto
It's worth it. Now we have to prove it. It's big, pretty big.
good no smell
Everything, like, in the description. The material is nice-soft to the touch. It's up to you to decide. Delivery-fast.
Not for beginners! In use to cram my girlfriend front hole while going down on butt. She groans and screams with pleasure...! We love it!
Not small. For experienced
Very fast delivery
Product of very good quality, at a reasonable price, I recommend the product and the store.
Conform to the photo, very nice material, suction cup inefficient, does not hold very long
Very good quality, fast delivery
It's all right and it came fast but I got confused and I asked for two, I told the store I just wanted one and no fucking case did me.
доставили быстро, точнее как доставили, забрал, dpd почему то в последнее время отказывается доставлять на дом а привозит в пункт самовывоза. игрушка сама прикольная, но вот действительно носить ее не удобно, потому что последнее звено прям в плотную с присоской и не держится, если бы был хотя бы отступ пару см тогда было бы отлично. ну а так по ощущением нормально, входит хорошо легко. в общем за эти деньги норм.
Accurate description, good quality. The suction cup is a little bit uneven but I don't mind.
Came very quickly, the quality corresponds to the declared.
Did not come and the money was not returned
The size is not for beginners. Packed well, does not smell. What you need!
Super. What you need
Very large, will be taking our adult playtime to a whole new level, I think we are ready to give it a try on our next play night. Arrived in just 15 days after placing the order.
The size corresponds to the description. Material is good.
I took for a vagina, I think it will be more like people in the ass like this, I do not understand.