SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
That's what they announce.
Good as they look are electric batteries have no vibrator
Товар пришёл, все хорошо упаковано. Все работает, как написано, как раньше электрофорез, все замечательно
Shit of some uneven grace of current, then you eat smell, how fucking.
Well received according to the description more than try
good.
Awesome thing, we recommend the whole family. Mamke 65, she's generally delighted
Not working unfortunately. Buttons light up, but there is no effect, the first time turned on, there was a pulse and everything, after that, no reactions. Very unpleasant, took for a gift
Very fast delivery, to Moscow 2 weeks. 6 massage modes, looks like electrophoresis.
Don’t work
Как на фото, до Нью Джерси дошло за месяц и 9 дней , довольно долго.
The massager doesn't work. It's not the level of intensivity, it's not the placement of the item or something else. I tried everything - different batteries, using on my neck and on my dad's neck, rising intensivity, changing modes and so on. The item is damage or the all description is a fake. Hope not. I'm in dispute with the store - his reaction will give me clarity. I will write about it here.
All is well. Very fast shipping! The description corresponds, however, did not find the promised heating mode, so I put "4". Seller recommend!
The product pass streams power nor do מסאג '.
It's not working! It doesn't do anything, it doesn't turn on, I put on the new batteries and the device doesn't give a life signal. Terrible purchase
First, as it did not even like the wife (bought for her) but all the rules, A chic massager for such money for use for every day six modes is a class!!! And more than enough. To Moscow-three weeks before the new year.
Thank you, everything works
Ça fonctionne pas mal je la recommande
Ordered with a lining for the back but the store did not put.
Все хорошо, работает.
Long delivery
He came quickly. The material is normal. Intuitive how to use. Sometimes it beats a lot. I don't know if there's any use for this thing. But this is not a massager as written in the description, for this such a low estimate. And in general, the thing is norms.
Why there is no instruction in Russian language
Also arrived quickly despite the parties out of the way. Massage pleasant, I cannot say though if effective because only used twice but is quite relaxing. Reliable store. Thank you
It came very quickly. Works. it's bad that there is no instruction for Russian, but sorted out. so far everyone likes
The parcel drove to the Dnieper almost 3 months, this is uzhos.
A good massager, I liked my mother)
Everything works. and how time will show ....
Very long delivery, came a massager without packaging, works on batteries, in the kit they are not. Works, slits well, after 15 minutes itself turned off. After the massage, the Kada was warm. Let's hope it helps. How I use some time to add a review
I order not the first time. Everything comes, everything is fine, the thing is cool