SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK
All garazd, the goods are described.
Looks good, workmanship is good.
They delivered to Lipetsk in 21 days. Took for a garden hose. I'll try it only in the summer. In appearance, everything is fine. Seller Thank you!
The order was not delivered. It has been more than 100 days since payment for the purchase and the store returned the money.
Excellent product. I recommend
Not received but the store is honest and refunded me
Produit compliant. Merci
Great connector and easy to use
The goods not arrived. Sent me to return more lower than ששילמתי
Looks very good looking
Came in 1.5 months. Packed well.
too big for my hose
very good product
livraison rapide - qualité correcte - prix correct - je recommande - le réducteur de débit (nommé eau durable saupoudrer !) peut se retirer avec une mèche de perceuse adaptée
Bien
Aun no lo he usado pero tiene buen aspecto
très bien
thx
excellent thanks
долго доставили заказал к началу лета, а пришло тока осенью точнее 129 дней ушло (как будто прям пешком из китая)
ок
muy buen producto
доставка долгая, качество соответствует описанию
It's all right.
good
For a long time there was a parcel.
С момента заказа до почтового отделения - почти 2 месяца. Товар соответствует описанию и фото. Сделано качественно
Came through the five quickly, the quality of the fire, twists easily and tightly, I liked it very much after the green without rubber we had, which took more expensive, slightly twisted and cracked, and here you pull and norms)
Excellent quality. Fast shipping. As good as branded items costing 2 to 3 times more.
Adapter received, thank you.
bien reçu pas très rapide mais conforme merci
Ordered in March, now July. Until now, the goods have not received. Opened a dispute.
Quality as always super, I take the second time!!
Very good quality
Good material
ok
Great connector! Very satisfied with the quality!
Corresponds to the description
Haven't received
build quality seems to be good. thanks
Delivery 3!!!!! Months
Neatly packed well in shipping. Well looks to be purchased.
All bestens, Vielen Dank!
I would recommend, same as described. I have not used yet
Fast and reliable
The quality is excellent. Delivered quickly.
In appearance, quality, rubberized, delivery fast
The goods came late thanks to our mail. Packed excellent quality in appearance Super, in work did not try
Ordered 3 adapters, all came packed well. Quality at the height. Five stars. Seller advise.