SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, came in retail like packaging and was well sealed. Container was nicer than I expected and product looks good. as described. Recommended store and very fast shipping! Thank you very much
Упаковано все отлично! Пришло быстро. Рекомендую.
Thank you so much received derma roller today , cant wait to use it :-)
I don't think it's sharp enough and can do it's work, also it doesn't fit to hair use
The goods came to Kazakhstan, but they were very long
I like it. I do use in evening.
The parcel came quickly somewhere in 20 days. Everything is packed perfectly. I haven't used it yet.
All arrived. Thanks to the store. I אנסה ואומר what my mind.
The goods came quickly enough to Ukraine, weeks for two or three. All exactly, looks like in the photo, have not yet been used.
Not evident
Like everything OK
Fast shipping and good product. I recommend the store.
I ordered the 0.3mm I received the 0.25mm .. But hey it's not that serious.
needles too small. no tracking throughout.
Nice
OK
Good product. Fast delivery. Many thanks to the store.
Received in about ten days. Conform to the picture. Good quality
Good
Normal
The order came in 77 days. Packed in a pu bag. The corner of the box was a little crumpled. But the roller itself was not hurt.
With description myślałam that getting roller for scalp and I received my face. See how will work.
Packing figovaya, the container broke. In the rest, the description corresponds. Delivery three weeks.
It was shipped on november 2nd and I received it on november 14th! The fastest delivery ever! Very well packaged as well. Thank you!
As picture
very nice from
Looks very high quality. Everything came in and fast enough. The color of the roller is a little different, as in the photo, but it's nothing.
All OK, recommend
Excellent goods
It took very long time to arrive but it’s a nice product i used it and it seems to work
ok
Packing is perfect. In the work has not yet tried
All comply with the description. BARDZOszybka shipping recommend!!!!!!!!
Not yet używałam
Perfect Well received!
The packing is good, the roller itself is in a plastic container, which is convenient to use for storage. Needles are small and gentle, but on the face are sensitive. The parcel arrived quickly. Thank you store.
order is received very faster thanks
Corresponds to the description. Afraid to take needles more than 2mm (I have thin skin), but tried, I realized-you can take larger ones-at least, 2, 5.
The purpose has arrived, but I have not yet used it Much delay in international shipping
I still haven't tried but it looks like a good product and delivery was fast
The product arrived well ahead of time (less than 1 week) and well packed. Come in a plastic envelope with bubble wrap inside, inside the box (with explanations of use). To remove the box the product still had a plastic packaging and came within a box acrylic.
Fast delivery, perfect product
SUPER
Пришёл без повреждений. Всё соответствует описанию. В деле пока не побывала.
все нормально получил в срок
В Питер за 2 недели. Упаковано в фирменную коробку, внутри в запечатанным пакете сам роллер в пластиковой подставке. Не знаю, как в деле, но с виду все очень серьезно и качественно.
Perfect package, everything is great. Thank you. Recomend 100%.
Отличный ролик! Доставка в Московскую область 2 недели. Упаковка аккуратная. Пришло всё целое, не помятое. Кроме упаковочный коробочки ролик хранится в удобном пластиковом контейнере. При использовании болезненных ощущений нет, только лёгкое покалывание. Товар понравился, отзыв дополню.
Заказ дошёл за 2 недели до Самары, продавцу огромное спасибо. Упаковка, товар не поврежден.
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