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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Star (79) |
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4 Star (3) |
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3 Star (3) |
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2 Star (0) |
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1 Star (3) |
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At first glance, everything is fine. I have not used it yet, I hope that everything works. Only received, put on charge. The goods came very quickly. I recommend the store. It's fine.
The product was amazing. Me and my mom used it and we both are extremely satisfied
Porfabor help me I never get my order We checked the building cameras. They just delivered another order from China. But Dr pen never got to me. They stole whatever they deliver then porfabor help me I want my refund in money or they send me the dermapen again already I didn't get anything. I just got this thing I had asked for wis help me.
Great product! I did not have to pay custom duties! Thank you so much.
A fast delivery neat and followed (in Belgium)... thank you
Arrived in Switzerland in 12 days. Great product, fits the description perfectly. The packaging was perfect, not damaged at all. The product is made out of high quality materials. Very satisfied. I definitely recommend the store. Very serious and fast. Thank you! I will definitely come back.
It arrived today, less than a month. Very well packed, everything looks fine. It came with 2 needIe cartridges & I bought also 10 separately. I didn't use it but it seems that is working, there was no need to charge first. I can't wait to do my first treatment. Thank you store.
I haven't tried it yet but it seems all right, I like it very much, I'll buy from this salesman again.
great
I am very satisfied but would need more complete information to buy the needles as I need them for lifting treatment and I don't know which one to buy. Thank you.
This is the fastest delivery, to the pochtomat halva, perfectly packed!
Everything fully corresponds to the description. The goods are made qualitatively and has an impressive appearance. Seller is very good.
It works great. It's better than a dermaroller.
Excellent Device, looks very high quality. The dermopen itself goes in a fabric case, complete with a charger and two replaceable cartridges, all this is packed in a plastic case. Delivery to the Irkutsk Region 18 days. Ordered 11.11, arrived 29.11
OK
The parcel did not come, the store does not answer
awesome item, I am very satisfied 3 times as cheaper as Amazon offers, item as described and very well packaged. Please do your research before using and buy extra needle cartridges.
Order came after 2 weeks, Pen well lies in your hand, works without objections
Great!!! :) Product as the most consistent with the description. Working properly and already was used. Packed thoroughly in carton however protection inside mogło would be better. Dermapen has 6 degree speed and depth adjustment sticking. Working properly. On a single charge can make OK 2.5 treatment to the entire face. Package additionally byly spare kadridże. Very fast shipping. To Polish 2 wks Recommend :)
Love it! Can absolutely recommend it!
Acorde
Everything in order, came after 3 months, but all right.>
very good store
I just received the package I have not started to use it yet
Fast shipping and store of feedback is really wonderful.. Just, equipment features of or what's in the packing condition for door with absolutely no one, clear commodity description or picture Product picture is black color data send gun silver nail. Black Like choose Sy silver send gun wrong the processing line and let's talk. Actually silver is popular color, black is a little more cheap and sold by us. Inventory processing one seemed mood light at full rated with star month.
good
Love love this product, I’ve used it a couple of time and it’s working. Just make sure you use it with a good serum.
thanks
top
The package arrived in one and a half month to Romania. The product looks very good! For the moment is working, i haven't tried dr pen to my face yet. I will post another comment after using the product
Very fast delivery, the product arrived intact and is recommendable. It works great and is of good quality. Hope it doesn't break down soon. I highly recommend this store.
Recommend 100% workmanship super not miałam occasion check ....
Dermapen waited a little more than a month in Moscow. I'm happy with the purchase. Works both from the network and from the charge. Charge the truth is enough for 2-3 minutes, but this is enough to process the area (face). Immediately took the same store cartridges 50 pcs. everything was well packed in one box .. Thank you seller! Recommend!!
I used it twice. everything seems fine. the product is the same as in the photos and in the description. very fast shipping. it came to Poland in two weeks. I am satisfied with the purchase so far. I recommend buying from this store, very good contact
Wahouuu what is beautiful! We immediately see that it is of good quality and for having tested the power is great! The needles are sterile and there is safety
The product is exactly as seen in photos. It's very good quality, heavy and sturdy, and it was well packed. It arrived in Italy in 1.5 months. store's communication was good.
Very good quality
all ok
It’s not working
Derma Pen magnifique et silencieux comparé à certains. De très bonne qualité. Faites cependant attention, les aiguilles compatibles sont non vissables et ont 3 petites encoches, ce sont des spéciales. Les plus chères évidemment.
Все работает, выглядит отлично
Быстрая доставка, все в порядке. Большое спасибо.
Muito bem embalado entrega rápida recomendo
appears to work well so far
классный!
This pen is so so so good! I really love it. And yes, it do go up and down like stamping motions. I have used it with vitamin and hyaluronic acid serums and my skin was really glowing after. I cant wait to use it more, it is definetly the best derma dr pen in my opinion. The store is very nice, answered all my questions very fast. I recommend both this pen and the seller. I will buy from this seller many more times. I am so happy with this derma pen.
Wszystko jest zgodne z opisem. Wyglada świetnie , właśnie go ładuję i nie mogę się doczekać aż zrobię pierwszy zabieg :)
La mejor
Посылку получила в отличном состоянии .... все было упаковано в коробку .... прибор работает , но пока ещё не опробовала ... верю, что работает отлично! Спасибо продавцу за терпение, потому что я стала уже беспокоиться, что посылка не придёт и продавец меня вежливо успокаивал ! В общем все хорошо! Продавца рекомендую!
Excelente producto y rapido envio