SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super, fire works!
estupenda maquina
Дермапен пришел за месяц. Выглядит достойно. в деле еще не пробовали. Рекомендую продавца.
todo perfecto, estoy muy contenta, recomiendo muchísimo a este vendedor!
Полностью соответствует описанию. Прислали быстро (2 недели). Продавца рекомендую 100%
Amazing product. good customer service .package was good
increíble, tardó 6 días en llegar. Estoy encantada con el producto!!!
pedido llego bien y rapido, primera prueba funciona bien
The parcel went 2 months, everything came, works, packed well!) the store answers, no problem!)
Is working
The goods came in the original packaging, everything works! I recommend to buy.
Description of the goods is accurate, only here the device does not work
There were 32 days on the way. Immediately tried, but at the smallest depth. Until of course the result is not visible, I will continue to use.
muy bonito y funciona, trae 2 agujas de 12 puntas
Broken Machinery
доставка очень быстрая!!! спасибо продавцу, упаковка очень хорошая, все в целости и сохранности, и в рабочем состоянии. спасибо большое продавцу!!!
Thank you very much to the store, all the whole, checked already on himself, works perfectly. He came to Chelyabinsk in 35 days. Everyone recommend this seller
The device came broken, first worked, then the battery sat down and the charger did not charge the different chargers. Very disappointed (((
The goods came not quickly, waited 1,5 months. The goods are packed well, everything works properly, no complaints. I'll see how it shows up. Thank you.
Everything is fine, as in the description.
Two months, exactly. This is the longest parcel I 've ever had. Before that I ordered before the new year, it was just as long! The store referred to the holidays. Now, stupidly, I ordered from him again. It's the same thing again. Says, "coronavirus is the same, so long." Although other parcels in the same pandemic time go two three weeks.
All right!
The machine came in an airbag. It was charged. It works. In the package of 2 nozzles.
the best product
The device starts at 0.25. So when you turn it down to 0mm it's still on 0.25. When you turn it to 0.25 your really on 0.5 and so on. Diden't say that in the ad. Only showed pictures of it turned down to 0mm. Superfast delivery thou and fast reply from store.
Went very long almost three months, everything works thanks to the store
The cartridge is not quite standard. he's screwed. Included 2 PCs. I found these on the Internet. But if I knew in advance that the standard do not fit, I would take another. And so-wireless, works. looks good.
Thanks for fast shipping, about 22 days to QC, all speed modes work. as a gift put 2 pack needles.
I haven't tried it yet to see when I test it. I'll communicate the valuation again.
Good product
Top is as shown
I wrote two of the machine's buttons are broken, but they're still texting me to press the button, they don't want to send me a new one
Perfect, received before the estimated date of delivery. Thank you
Everything is perfect. Now we have to try. Super packaging. Recommended
Changed the address, as indicated not correctly first. As a result, the goods did not come at all, the dispute was closed, allegedly the goods came, look at the post office. Money does not return
On the way 53 days, very long, packed well, work did not check yet
I am very pleased
There was a parcel a little more than a month. Packed in a puffy. Everything is whole, everything works. Already tried on the patient, everything is fine.
Not otrzymałam goods
First there was information that the delivery to the Krasnoyarsk territory 1 week, then after a long shipment, about a month came
great
All as in the description and in the picture, only need to experience.
I tried it in work, everything is fine. Delivery is very long.
Excellent!
Very satisfied product works well
Thank you I will try, later I will unsubscribe ..
Thank you very much.
The goods does not work, the money is not returned, the store does not answer
All functional and highly recommended
Everything works, but up to 2mm does not reach