SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful
Cute colorful bead, well-made, order dotarło in 3 weeks
Exact to description. I love it.
Beautiful!
Love it! It looks amazing! The Christmas collection is really great.
Fits the advertised, very nice, ok
☀️
super
3 weeks arrived in Romania
Joli charm
Hermoso!!
item never arrived but refund
Exactly the same
They arrived very quickly. I'm so glad. I recommend
I just got the product, after a long time, it started dispute, but the Charm is here, very nice, thank you very much.
No order recieve but recieve refund
Beautiful, loved it!
Beautiful and delicate, the goods arrived in my country very fast, happens that the problem is here in my country, the merchandise stood in office for several and several days, and they are not doing it only international goods not, the National TBM are undergoing this same problem, More otherwise worth every second waiting. Loved
Beautiful and wonderfully detailed charm.
Very beautiful, store to recommend
Perfect as always. Thank you
Beautiful
Excellent product.
It fits the advertised, very pretty, thank you very much.
It's taken a century to come
i didnt get it!!!!
beautiful workmanship and great product.
Very good quality, LLGO in perfect condition.
Nice charm, as always from this store!
Very beautiful, real silver!!
Super
Cute contact with the dealer! Unfortunately I have the charm not receive; But get money back! But nevertheless a pity that the charm At me not arrived!
Beautiful the charm very fast shipping
Very beautiful the details are perfect
nicen cute charm
Fast, with tracking, fully complies with the description.
It's a scam, the product never came, I asked the store to explain and he asked me to wait a while longer, I never get there and now they're not responsible
They're beautiful.
Perfect and beautiful
Beautiful
Beautiful and accurate to the photo plus excellent presentation
Charmick cool, I really liked. Neatly packed, complete with a napkin. The test is worth it, but there is no confidence that this silver, in any case it seems)) delivery more than a month. Definitely recommend to buy. Thank you store!!! In a month I will add feedback
Top store !! Fast shipping as well !! Nice product !! AAA++++++++++++++++++++
Neat, bright, high-quality.
Bonito
Great quality. Looks great. Thank you. Recommend this store.
Top, flawless
It's really wonderful. I recommend the super responsible store.
The order came to Moscow for a month and 1 week. The ball is made quite qualitatively. All strasses are in place, inserted as cast. Some of the enamel on the sides of the picture, but not critical. There is a test on the strip on the side. To the product is a napkin. All the store put in a bag with a gun. The goods were served.
Super recommended. Fast shipping and trinkets perfect, all well packaged and flannel cleaning.