SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muuy bello. It looks good quality
I never received my order! Very dishonest store! I do not recommend the store! I tried to contact them, but they even do not respond to my messages. I’m very disappointed! Do not ever buy from this store. SCAMMERS ...:(((
lovely
Very nice
Ok
Very pretty charm, fast delivery and great service from the store.
beautiful
As in the description, thank you
Super Nice, i love it!
Così come descritto... Molto bello e raffinato
Muito bonito, lindo
A lot of soft and Fino.
Order received all is OK thanks
Muy bien
Nice product, well packed
Beautifully detailed charm. Great quality.
Super
Today received charm, very cute! But the epidemic had to wait a long time.
Beautiful as picture
Super beautiful and delicate indicate
Beautiful Beautiful!! Great Perfection!
Lovely thanks:)
Very beautiful and neatly done. Delivery fast. Very much like this store!
Same as the photo, really beautiful
In love with this charm. Beautiful for my aquarium collection. Recommend this store.
Shipping about 1,5 months. Seller recommend. Sent the goods quickly. The charms are very beautiful, the only thing, 4 of 6 had small holes and the charms did not dress on the bracelet. I had to cut a little. But it's okay now. The bracelet looks beautiful.
Corresponds to the description and the image. S925 adopt condition inside it. 30 January ordered and 20 February received. There was even a polishing cloth at. Very happy with it.
Great item and shop! I recommend buying in it!!! Very fast shipping! Only positive feelings!!
Absolutely beautiful
Really beautiful really is 925 silver
It's very nice.
Beautiful and, apparently, excellent quality! Thanks for the gift!
Lovely bead, very good quality and fast shipping and good presentation. Thank you
Just beautiful love it
Ok
I like! It arrived in 2 months.
Very contented with beautiful charm fish, all affixed and arrived fast in 4 weeks, travel with track. The Mark S925, and very small.
Very nice
Good quality. Delivery time with 30 days to Germany average. Recommendable store. Thanks!
all the charms are amazingly beautiful
The goods went very long, finally came, I'm happy with the goods, the dispute canceled and I apologize! And thank you for the goods ....
Lovely charms. Just like pictured. Fast shipping and good service. Thank you
All the charms are super! All detailed, neat, beautifully shine! Pebbles sparkle! I am very happy, I will order more here! And came very quickly, thank you very much to the store!!
Beautiful bead, exactly as pictured. Arrived in time, perfectly packed, with polishing tissue.
Lindo
Labai gražus, atsiuntimas irgi Labai greitas
Very correct.
Labai gražus pakabukas.
Excellent product and great service from the store.
Stunning.