SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Товар соответствует описанию и картинке
Fast shipment, and great product
Nice
Fast shipped
Ottima per la trazione del collo per problemi di cervicale. Spedizione veloce, consigliato A+++
Is OK
The product corresponds to the description. Same as in the photo. Thank you!
Corespunde descrierii
It came on time, its money is worth
you get what you pay for, kids can sow
Everything works fine. I'll have to work it out, though. The product itself is made well. Straps and fasteners are sewn well. My weight is 87 kg. Withstands. His function performs. The main thing is not to overdo it. 10 - 15 minutes a day, growing to 20 minutes, for 10 days. At this stage I recommend the product!
Thank you, the order received, all is well.
Крепёжки сразу разогнулись, заменил на карабины, при весе в 60 кг. Липучка одна уже держит плохо. В целом вещь полезная, но требует доработки.
I received the article but not tested yet I will leave my life after the test fast delivery thank you
Description is accurate, the quality is good. Delivered in time
I make a stretch under my own weight, fastening of course flimsy, I had to thread extra threads, now holds its own weight of 69 kg. (male).
Supposed to send Shankar and ropes to use as it is in the pictures
It's okay. We will apply
bardzo dobra jakość. kupiony na bóle szyji i głowy. działa, przynosi ulgę, rozciąga.
8 week to delivery
Good belt, good store. Seams strong material is good. Delivery in 23 days.
Great thing!
The cap is just wonderful .. qualitatively sewn and with strong material. Thank you.
Great, fits under the back of the head and chin. You can pull the neck, only at the beginning it needs to be pomped)
thanks
Tightly sewn. Good thing.
Long delivery. The product corresponds to the description.
Long went the order, but came on time.
In principle, a good thing. The neck stretches well, hung on the turnstile on the rope. The only thing, completely not convenient with Velcro, you need to come up with some other clasp. Bought for stretching the neck, because. Recently, the nerve in the cervical department is often protected. Hope this helps.
All the whole without smell, the seams are durable, the quality is satisfied!!! to the store Thank you!!!
Och. Is fast
article conforme à la description
Norms for 300 rubles 0Y
At first glance, everything is fine. I hope that nothing will come off!
Cool. It's been about a month. Strong. Convenient. One in one as in the photo.