SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a very long time they processed the order, so I canceled it. The money was returned quickly.
Excellent, I advise!!! From the Sun of course protects not very, but in general, quality goods
Great price quality! Such as photography
Dog shit. They are not like in the picture! Small, on the face with a fist. Don't order! Dont make a mistake
The goods is according to the description
Топ ,только душки слабенькие
шло очень долго,на почте не хотели отдавать отдали только спустя 2 с половиной месяца,товар соответствует описанию
de buen material
Já são os segundos óculos que compro, adoro sempre
Pequenos
so I did not receive my product, probably due to the current world situation, little contact with the store, he finally made a refund
Не понравились пришли не растянутые на фото будет смотреться очень круто прикольная расцветка без запаха вроде без царапин но я ещё посмотрю на солнышке как но глазом вроде как хорошо
Cheap
Bastante fracos
Igual a la foto. Se ven fuertes y bien acabadas. Llego en 20’dias a colombia. Envio rapido
По отзывам казались больше и увесистей что ли. Куплены за 195₽,можно найти дешевле. Но по итогу все равно только в них гоняю. Качество на эту цену,не больше. Без чехла.
No me llegaron
Estan muy wapas, eso si no mires al sol directamente porque te pueden causar desprendimiento de retina, pero para las fotos 10/10
I am very happy and satisfied!
Happy with it
Really good quality and stylish! I received the order in less than a month! Thank you store.
all as promised
Отличные очки
ахуеные очки
loved them so much literally my favourite item ever took forever to get here like 80 days tho
Way smaller than the pic. For the price not mad , but I wouldn’t have ordered if I known what they looked like in real life. Shipping did come quicker than usual.
Reçu rapidement parfait
Очки классные и качественные. Заказала 25.07.2020, получила 17.08.2020. Посылка отлеживалась.
Cool!
Leopard glasses a little darker than in the photo, but I like
Great glasses! Surprised by the quality!
Smaller than expected
Corresponds to the description
Glasses are good.
I have never received the product and the store never apologized
As pictures, well packed
Very beautiful
My favorite glasses, I order the second time (the previous ones broke the offensive on them) the quality is super, came quickly, less than a month,
Never received.
super
Very cute loved
I love them they’re so cute
Exactly as described, shipped quickly
love it
good quality.
I really like glasses! The price is super. Came packed in a puffy film
The glasses are very good that I ordered another black, but these red do not match the color. In the living is much darker than in the photo, also beautiful, but I wanted light red
Ordinary
Good
Exactly a month later in Odessa came, for this money the norms are quite