SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Glasses are cool, they look great.
I liked everything very much, I advise.
رائعه وصول سريع الى بلدي تشبه الصور تماماً انيقه
На очень маленькое и узкое лицо
Very cool!
хорошие очки
Отличные очки. Пришли быстро
Points came 19 days before Krasnoyarsk, well packed, no chips and scratches. Well hold the shape and not prickly
Excellent glasses, all as in the picture, only a little darker
супер! небольшие. стильные. качественные. как на фото
Awesome glasses
it's too beautiful but I just found it a little hard when opening the glasses
Nice glasses for it’s price
Glasses are beautiful, high-quality plastic, well packed. But I did not fit (
Excellent, very high quality, delivered intact in 17 days to Moscow. The store is good. I recommend to everyone the seller and the goods.
My second purchase. Good quality for the price.
Everything is super, you can safely order
Super fast! 8 days
Conform to the photo, very pretty, but the quality is a little fragile
the glass was moving and wasnt stable so much
Everything is whole, the glasses are super! Delivery fast
I did not like, not everyone fit
The lenses were supposed to be clear but are dark grey. They look alright but I was expecting something else.
Cool eyes. Laik
Just afigenic glasses!!! girls take will not regret it!
They are just as in the photo, but the store is nefarious.
Is equal to photos 10/10
perfect
The goods have not come very long ждалиииии
Points came for a month in Astana. I order a second time, since I broke the first :) I like it very much
nice, stylish, for fun and specific look, fits well
Reliable company .
Ordered on July 14, received October 15, went long, the summer ended. But generally normal. On a wide face is relatively normal, in general, vintage stylized glasses
Goods quality is excellent
Bad quality
Me encantan
Good glasses for their price, but they are very small. I do not know yet, as in the sock, but it seems that only for the photo are suitable.
For a very long time they processed the order, so I canceled it. The money was returned quickly.
Excellent, I advise!!! From the Sun of course protects not very, but in general, quality goods
Great price quality! Such as photography
Dog shit. They are not like in the picture! Small, on the face with a fist. Don't order! Dont make a mistake
The goods is according to the description
Топ ,только душки слабенькие
шло очень долго,на почте не хотели отдавать отдали только спустя 2 с половиной месяца,товар соответствует описанию
de buen material
Já são os segundos óculos que compro, adoro sempre
Pequenos
so I did not receive my product, probably due to the current world situation, little contact with the store, he finally made a refund
Не понравились пришли не растянутые на фото будет смотреться очень круто прикольная расцветка без запаха вроде без царапин но я ещё посмотрю на солнышке как но глазом вроде как хорошо
Cheap