SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bolsa Linda Material muito bom
Ok For shoulder handbag brown faux leather
Nihil
Narrow zipper. It often bites the skin and creates problems.
Wszystko ok. towar zgodny z opisem. polecam towar Szyba dostawa
good ****
Ótimo produto.
The bag never came, the store returned the money without problems. There's a curse with these bags. Does the Russian Post take everything?
Мужу очень понравился!!! Я ещё заказывала пару товаров в этом магазине. Положили всё в одну посылкуочень довольна, рекомендую. И кстати в очень короткий срок прислали. Спасибо большое
amazing love it the same as picture come fast recomend it
No genuine leather
Nice and practical, not bad quality.
Cool handbag) I liked it
Very good received early material very good different
Cool soft peel. Perfect Description
Good material
All OK, backpack cool
Good material and comfortable!
Recomemdo vendendor it was understanding me take so a little more feedback it was immediate and consistent. Recommend will make other shopping with it without doubt.
Excellent Product, size discreet, as pictured!
Ordered a brown color, but then asked to send black, answered my friend well. As a result, they sent b *** Brown.
The most common leatherette.
The goods are of excellent quality, there were a couple of small jambs, but not critical
Order Received
The bag is cool! I am happy with the purchase! I did not communicate with the store! Thank you!
Beautiful porchetes, great material
Great thing
There was no need to communicate with the store. Backpack is not big roomy. The goods are satisfied. Thank you.
Lovely purse
Very nice, well done, my husband liked it very much
Everything is fine
Seller recommend!
Excellent! Product quality and as described in the announcement. Great store. Thank You!
ótimoo
20 days also arrived in Izmit, like that in product description, nice and convenient. I paid 17₺ customs tax
The product is cool, but the workmanship is bad. The zipper is arrived damaged.
Good !!
Product description corresponds
Corresponds to the description
Small, but for concealed wearing is not bad
100 photo matches satisfied. Seller good luck
ok
Ordered 11.11, received 17.12. The goods were tracked by the post of Russia. Corresponds to the description, the quality at the cost (the material is cheap, but the bag is good). Damaged packaging, on the carabiner scratches, but the goods are whole. I recommend.
Delivery a little more than a month. The bag is normal, but a little different as in the photo. Scary)))