SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
producto sin filo..
merci
no llegó, el vendedor no lo recomiendo, muy duro...no entendía que ya llevaba 90 días esperando y no iba a esperar más, tuve q abrir disputa y después de mucho esperar me tuvo q devolver el dinero. yo no vuelvo a comprar en esta tienda
nice and smal.
Дякую, класний ножик, гострий
Never received. The store agreed to refund, after some convincing.
Take long to arrive, but the product is excellent quality.
The goods of the store do not fail
Apparently good quality
Calidad
Did not come
As you can see in the photo
Really the item is not arrived but not FA' nothing seen paltry amount. COMPRENDO you give the size can be gone lost. Anyway thanks…
Goods didn't come
Thank you my friend. Product is awesome and i lovet. Highly recommend you to everybody. Knife is f-king
Good size, perfect cut. Very useful. Thank you
No
Smaller than it looks, for the price is very good
The order went very and very long more than 2 months. It's probably due to coronovirus, but I'm glad he came and totally whole I recommend the producer
Perfecto
Also
Too sticky, the plastic part bends strongly, the blade does not hold well, they need to cut very carefully, so that it does not break, the quality crumbles, but in general for their money is not a bad product.
The product came quickly, he himself quality precision, very liked.
All the trouble. It was a month and a half. The quality is very not bad. But there is one but. Absolutely useless shit. You can't cut her off, Max vein will open herself. You can't open with one hand. There is nothing to do in hand to twist. Everything. Well, the cuttings on the twigs will be cut for Robinson cruzo ....
Shit plastic blade is not fixed normally
I didn't get it.
Nice thing. the knife is of course stupid, but the metal is good, you can sharpen. done perfectly. thank you
On a lot less than in the photo
Thanks!
came early and was well wrapped look good feel good for the price very sturdy but a bit hard to open it
Great price, high quality, and decent shipping. Would buy again.
The knife is not fit. Simple as fun or keychain can be used. Money for the wind.
The blade is crooked and does not close well
Thank you store!
Delivery time very fast. Good product identical to photographs
Looks good. The touch quality is good. Done neatly. More than expected and harder. Not very tight. You can break through a lot of time.