SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful and quality. I'll buy again
Nice and elegant!!! All my friends me ask from where I got it... Really perfect!!!
As expected
items arrived but some of the bracelets were damaged in the packaging.
100% OK
Thank you! I will change the gold charms to my own silver tone ones. No problem!
My order was lost in mail. Seller quickly refunded me. Honest store.
Браслет очень симпатичный, брала в черном цвете! Металлические детали легко спадают, нужно сразу зажать их кольца покрепче. Убрала стеклянную вставку - стало еще лучше даже! Пришел очень быстро! Рекомендую.
love it
parfait. beau bracelet fantaisie
goed
супер
tardo mucho tiempo en llegar
Очень красивые браслеты из мелкого бисера на резинке. Отдельеное спасибо продавцу за хорошую упаковку товара в мягкую упаковочную бумагу и коробку. К браслету прилагается прозрачный капроновый мешочек для хранения браслета, затягивающийся на ленточку. Рекомендую продавца и товар.
заказала 25.05 голубой за 227руб, пришло на почту 15.07, трек отслеживался. Это 3 тонких браслета, которые можно носить все вместе. Вместе они смотрятся очень красиво! Материал бисер на тонкой силиконовой прозрачной леске, которая растягивается. Каждый из 3х браслетов скреплены золотым колечком с подвеской золотого цвета. Браслет сочного бирюзового цвета. Понравился! Спасибо продавцу! Рекомендую к покупке!
super!
heeel mooi
Took almost 2 months to arrive, but very nice bracelets.
Joli bracelet
Très beau bracelet. La couleur rouge est très belle. Merci vendeur.
Niet kopen in deze shop!! Na 2,5 mnd verkeerde kleur geleverd. Geprobeerd contact met verkoper , maar verkoper geeft geen refund. Zeer slechte service
נחמד
SUPER MERCI
Dokładnie jak na zdjęciu. Zadowolona. Dostawa w 2 tygodnie
Beautiful bracelets
Nice Material and very nice
tnks for the GIFt, perfect!
The color is different, it is clearer and washed from the one in the photo
I received the wrong item! I even sent the store an email and there was no response. I am requesting a refund.
No product arrived
Very nice
Very nice and good quality
Disappointed because poor quality for the price. Elastic too thin that breaks when donning the bracelet.
99product received just in time Limit, but in a very good packaging. It's very nice! No need to contact the store
bonito
nice!! thank you
Very cool bracelet for elastic band Pretty but rapidly rub off color
Very nice, arrived quickly to Spain
No קבלתי the bracelet
Very nice, and the store has sent also a gift.
I couldn't wait any longer, the price I It says. Everything. But thanks I liked it.
2eme times I order these bracelets. Super
Beautiful.
Excellent!
Love the bracelets!!! Ordering more !
This very father, comes with a nice little bag. But it's small, I'm perfect, but I'm thin-arm. I highly recommend the product
Thanks to the store for the bracelets, pouch for them. packing quality Seller recommend
The product is beautiful 100% equal to the description the store sent some gift hoops however I demand more than one month in loegar to chile
The order was issued 2.12, at the Post Office SPB was ready to receive 30.12, but I did not have time to receive, and therefore did not have time to invest in gifts (((but! Quality of goods at altitude! The store put two more wonderful gift bags!) I'm very happy with the purchase! I recommend both seller and product!
Colors are not accurate but acceptable