SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lost the parcel. The store returned the money.
Very beautiful and elegant.
While the all-shiny looks super. I wear it for a month
Necklace is gentle, elegant, looks decent
Nice necklace. Delivery to Moscow region in 12 days. I recommend the store!
very nice, looking forward to wearing it
Beautiful piece of jewellery. Arrived quickly 8-9-20 (ordered 25-8-20). Also accompanied with gift from store. Very nice!
śliczne perełki
Hermoso
super!!!!! bellisimo y super rapido gracias
Шикарное колье, очень модное, я в восторге. Жемчужины серого цвета очень красивы, единственное она очень точенькая, жемчужины не маленькие. Есть оттиск 925
Красивое, доставка быстрая
Hermoso collar, es idéntico al de la foto. muy lindo tono de las perlas!.
demorou um mês e uma semana para chegar em Manaus AM no Brasil a encomenda vem com código de rastreio pega perfeitamente (LB) as pérolas são grandes o colar de prata brilha de forma delicada. estou feliz com o colar, obrigada
super ❤️ , wszystko w porządku, dostawa do Polski 10 dni, perły są duże i wszystko jest zgodne z opisem i zdjęciami sprzedawcy, jestem bardzo zadowolona z tego zakupu , polecam sprzedawcę i produkt.
jakość pereł bardzo dobra, piękny naszyjnik, polecam
Хорошая, красивая цепочка. Вроде все похоже на настоящее. Доставка 2 недели.
Все отлично! Длина подошла, люстр хороший, проба 925 на замочке стоит. Большое спасибо!
Красивая вещь, полностью натуральная. Не впервые беру в этом магазине - вещи отлично носятся и выглядят прекрасно. Колье очень нежное, регулируется по окружности шеи. На мою тоненькую шейку с большим запасом застегивается. Жемчужины не совсем ровные - но это нормально для речного жемчуга, да и сразу видно, что они натуральные.
Excellent
Very beautiful pearls
Beautiful necklace Thank you ❤️
came very fast. beautiful necklace with real Pearls. I definitely recommend the store.
жемчужины не пластиковые. цепочка никаких следов при носке на шее не оставляет. носила постоянно, не снимая. пока не потемнела. аллергию не вызвала.
very beautiful. except it's smaller than I imagined. but very classy and elegant
Very cute necklace. It looks like silver, of course, only expertise will help. Pearls cultured River, heavy, pleasant silver shade. It looks quite elegant. Includes a pouch and a napkin. Delivery about 2 weeks to Novosibirsk. Track tracked. The store is good.
Beautiful necklace
мне попался не дошлифованный пластик. торчат маленькие колючки.
Beads Super, look very nice, fully corresponds to the store's photo, the color is beautiful, I took it with a bracelet, there is a sample, let's see how it will be worn, delivery is fast. Seller Thank you
Such a pretty necklace!! It's delicate but also sexy depending on how you wear it. I got the 50cm, and it's perfect length to create a Choker with a pearl droplet effect. You can also wear it as a normal necklace however. The chain itself feels smooth and high quality. Came super fast and I'm very happy
Very beautiful, looks expensive and great feeling on touch.
Lindo
Everything came, health store and thank you for the gift
Wonderful jewelry set necklace + bracelet. Worth a sample of 925, freshwater pearl silver-gray noble color. Thanks for the gift to the store (bracelet with white pearls). Everything was packed in a beautiful pouch, also a napkin for living I am happy with the order.
Very nice
Month wait goods received the wrong goods shipping shipping come in (one gun necklace been or strange arm wholesale shipping Ohm). Seller and conversation after store side of shipped with conclusions met then even dispute raised does not deal with fast-star month the drip. In the end seller side states respond with days behind automatic refund attains tool yo, ali nature straight non-refundable and week 쯤 behind other refund processing completed seemed to four key ㅋ ㅋ
Pendant lovely, delicate. Free shipping bracelet with fine perełkami. Thank you very much and recommend shopping U this store.
Short necklace, but one turn around the neck is enough. The store put in the package also a bracelet with pearls on the line.
Very elegant
Beautiful necklace, went to Moscow for about a month. I took a bracelet in the set. The store put a bracelet on the fishing line with pearls as a gift. The size is small, suitable for the girl. For each product its pouch and napkin. There is a sample of s925 Italy on clasps. The order is satisfied, executed qualitatively. However, on one pearl there is a small chip, but it is uncritical, it is almost invisible.
Beautiful sterling silver white pearl necklace!!
Long shipping
parfait
I liked it very much, it looks like a natural pearl
The chain is good. 55 cm is the best length. But the parcel was 2 months old.
Looks cute, as a gift put a bracelet. Russian Post changed the track number without warning.
I never recieved the order . The whole experience of going back and forth to the post office was exhausting. I lost money here and worse.. no cooperation from the store.
Delight! I ordered 4 products. The store put a bracelet on the line as a gift. Each item is in a velvet bag and with a polishing cloth. Thanks to the seller. Pearls and chain are very high quality, look expensive. In the photo put a ballpoint pen to understand the true size of pearls. Pearls are large, incredibly beautiful! On the neck circumference of 36 cm, the necklace took 55 cm, I can fasten so that 4-3-2 pearls hang freely. It was possible and shorter. I'll buy more. Definitely recommend! Delivery month to Saratov
I did not receive the item. please refund
Very nice chain! Sent another gift-a bracelet with pearls. Thank you store!