SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have tested all pearls are real pearls and all items are as accurate as shown in picture, reach to my Bahrain address on time, communication with store was so responsive, my wife love the product so much.
All is well but the fastening is magnetic so at any time I can t unhook and you can lose jewelry. The fastening is to be replaced.
Very beautiful kit! Made neatly, the buckle on the magnet, which makes it possible to buckle the bracelet without help, delivery 2 weeks, the store is in touch, very satisfied with both the purchase and service! Thank you!!!
Thank you and advise him
5/5
Very beautiful set. Pearls are natural. Everything corresponds to the description. Delivery two weeks to the Moscow region. Recommend.
Wonderful same as in picture
product as described
Me,ha encantado es guapo.Gracias.
The pearls set is legit, tested with bite test and scratch test, 100% real freshwater pearls, love the magnetic fixtures for easy removal, looks so elegant and beautiful, I recommend this pearls set and thank you ,store.
I am very satisfied. The jewellery set looks really beautiful, just like in the picture. The quality is good. The price is not high. I recommend to everybody. The store is very good. I received my order really very quickly, after 2 weeks.
Very beatiful! Thank you!
очень хорошо сделаны, выглядят на шее, руке - отлично, рекомендую
only the bracelet is too lose. Need to get someone to shorter it.
If I had known it was this pretty I would have bought more...
Lovely pearl set, looks great, I am very happy with my purchase.
Very beautiful!! Far exceeded my expectations!!
красивое ожерелье буду носить с удовольствием спасибо большое продавцу
Очень быстрая доставка по системе plus. Красиво, нежно, понравилось!
Perfect jewelry and arrived quickly
The goods are of excellent quality. I liked it very much. Definitely recommend. I will order in a different color. Corresponds to the description and photo.
Very beautiful, really happy. Thank you very much
Very very fast delivery :) excellent quality, strongly recommended ;)
Good and nice product, quick store processing.
Thank you very much for the amazing set! The description of the goods was accurate. Beautiful weaving of beads, pearls are real, the shade is very gentle. Bracelet on a thin hand, on my hand butt, but fastened. Clasp magnetic, both on the necklace and on the bracelet.
Great! Super fast shipping! All very good quality!
все супер, все красиво и потрясающе. продавон молодчик, доставка быстрая.
Серёжки так себе
Chic kit, thank you
The set is the same as in the photo. Necklace and bracelet closures are magnet, so you have to be careful not to move them long after you put them in. I bought other jewelry from the store and sent gifts. Thank you very much. I recommend this shop and its products
Everything is very beautiful, the only bracelet is small, 17,5 cm. I did not see in the description that you can ask the store to make it more. And so the necklace is very beautiful, I'm happy.
I order not for the first time. I'm delighted! I recommend!
Sloppy work.
The whole is beautiful. Thank You
Thank you! Great!
Very nice set suitable for many occasions. Magnets pełniące function fastener strongly hold. Shipment secured enough. Warmly recommend product and salesman.
Perfect as always from this store!!! Wonderful, so beautiful!!! Highly recommend the product and the store!!! Thank you!!!
Wife in Love
The set is beautiful, the pearls are colored brightly, with different shades of black. Magnetic fasteners are comfortable, quite strong. Bracelet back to back. Asked the store to increase the length of the bracelet (he himself offers in the description), but he asked for additional money. Although, in another store I was increased for free. Decided to leave this for a gift. Velour pouch, care napkin and hair band as a gift.
The parcel received, everything is very beautiful, even better than in the picture. to the parcel the store put a gift, very nice. I recommend this seller. Thank you all very much! Be healthy and happy!
A great gift for March 8. Pearls are not round, this is a feature of river pearls. Some with cracks, but they are noticeable only with careful consideration.
Chic, just a chic set. And shipping is very fast
As always, everything is on top!
I buy a second set of such. The first is a gift, this one is for yourself. Asked the store to make a bracelet 20 centimeters, not 18, sent what she asked. For which special thanks! The photo turned darker. In fact, the color of pearls is closer to different shades of blue and blue. Pearls are real. Very beautiful and bright set!
This set gave, ordered more to myself. Very good!
good
Wonderful set, thanks to the store. ordered 9. 01., came 6.02.
Good product
Liked. Came to a couple of dnets later the oreintirovnogo period. I count Super, count excellent
Everything is super and fast and beautiful =)