SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product and service
Very nice, the quality is not the best but for what you pay it is worth making the purchase, I recommend it.
Chains fire simply, take-you will not regret
Nice chain. Looks like metal
The goods are not of good quality, on the lock and chain dents are point, but for their money norms
I can't say anything since I never get there
Very light jewelry
Chains are good, very light, most likely plastic, the only heavier detail is the lock on the longest. A little for me long, the longest almost above the navel level. But they look very worthy and stylish. All go separately, so you can mix. 19 days delivery.
Took forever to arrive I was worried it was lost, but store shipped out quickly.
Recommended! It took a month to arrive in Colombia. It came very well packed. For 4/72
Keeps everything on God's power of course but for such a price of norms
In the photo they looked bigger the cross and the other ornament, anyway very nice product, it is long and adjustable It took 3 months to get to Chile.
so cool!
All the whole, however, one clasp is a little flimsy in itself, but it is easy to press the tool. Well packed.
They're better than I expected, all perfect, ideal length. Very happy
Never received it
Did not come
It soo cool bitches
I ordered 3 different chains, 2 of them were the same, but I got my 2 rubles back, so it's not that bad.
ok
Just class. INST: @ aveeelav
The goods never came, the money did not return
Bonito
Baldage.
It is never arrived
Good chains, daughters liked!
Very beautiful
хорошее качество, как на фото
я не получила заказ, деньги н е вернули
never came and has been claimed as finished
This product came very fast compared to a lot of other things I ordered. It came between the time it said this product would come. This necklace looks exactly like the picture. I am very happy with my order, and this is very cheap. So overall, I recommend this necklace 100% to everyone.
Great chains. 3 separate chains though; not all one
дочке понравилось, неплохое качество. через 2 дня одна застежка сломалась, но там 3 отдельных цепочки, перецепили на 1 застежку 2 цепи
かわいい
все отлично
легко порвать но смотрится норм
Хорошие цепи, лёгкие. Заказывала 30.07, пришли 19.08
ахах, не получил
очень долгая доставка
Офигенные цепочки
Ce collier est parfait. Comme sur la photo
nice
Товар не пришёл!
отвал бошки девочки все берем
Хорошая цепочка, только очень хрупкая.Подвески не соединены вместе одним карабинчиком.
Выглядит ровно на 150 руб:) в целом хорошее)
feels and looks plastic and not metal-like, but that's what you get for such price i guess lol
Идеальное ожерелье.Можно носить по отдельности.Пришло за три недели.Спасибо!!!!
So-so. The photo looks much more elegant
I'm happy, it came very quickly. Light, can be worn separately, the length is adjustable.