support@www.euro-mall.net
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Star (29) |
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4 Star (3) |
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3 Star (3) |
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2 Star (0) |
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1 Star (7) |
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I loved it. It's very practical and nice.
Not came
The goods did not come, but the money returned
I don't get the order.
The product took a long time to arrive because of the situation of covid-19, but the product is accurate to the description.
The goods have not come
Super Kad IR pavėluotai bet preke gavau
Great bag. Quality
Not received the order
conform to the description
Very good thermal bag. Qualitatively made, the material is dense and waterproof.
Very small but high quality thermal bag, came quickly
Smaller than I thought and they do appear. Print is beautiful.
Handbag is good, neat. Lunch can accommodate. I am happy with the purchase.
The goods did not reach, but the money was returned
I received the parcel. Everything is fine, I really liked it. Thank you store
The bag is beautiful. Keeps the heat.
I didn't get the order.
The bag fully corresponds to the picture. Dense. Without protruding threads.
Quick and good
Just like the images they advertise.
Quality is good but smells hope will pass
Quality is good. Small, on the road is very convenient to put sandwiches, dairy products. Delivered to Kazan very quickly in 10 days. Thank You
Fabulous. Look just like in the picture
Cool
I don't received the item bu saler received the money
super
The goods did not come after 2 months of expectations! I opened a dispute, but I do not hope that the money will be returned. Disappointed, very much waited for this parcel! I will never order anything again 11.11! Benefits for a penny, and losses for thousands, all parcels are lost!!! I have a lesson
Quick. I recommend
I recommend
Good bag-refrigerator. Sent the store quickly, it was about a month.
A good handbag, qualitatively sewn. The size corresponds.
I liked the appearance. It is necessary to check in fact .... although it is small, but quite roomy.
It took me 20 days to arrive, good materials, very pretty the only thing expected me a little bigger
Did not come, money returned
Bag class, CA3 in the picture Came to rock With the store did not communicate
The order did not reach, although we extended for 30 days protection. The money was returned very quickly.
Very good design.
It's all right. Soon it's darker than the picture but fits the photo.
I highly recommend this store fast delivery. The only problem is that it is small otherwise good quality. I am satisfied with my purchase.
The goods did not receive, as well as a refund
Good