SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was broken .
Well packed, quality tiaras. Seller recommend. Thank you
SO CUTE, exactly like the pictures
Thank you.
The store is good, asked to quickly send (sent on the day of the order, but our mail, month in the end delivered (((
Good, little diadem, no damage
On quality-excellent!
well packed; they look amazing; we will see how long they will last
Tiara according to the announcement. Satisfied.
came bent, doesnt look like the photo but at least it came?
Beautiful and came packed really nicely
Заказала 28.07. Забрала с почты 24.08. товар целый, как на фото
Корона не высокая, смотрится нежно, для девочки просто супер.
Pretty nice, it arrived quickly. Just one bad thing that has some missing little pearls down and if you are planning using it as a suggesting hook / comb you will not be able to because it has no where to hold on its own, since in the end it only has two small balls.
yuh
В Беларусь дошла за 14 дней ! Все хорошо было упаковано)мне очень понравилось)все соответсвует описанию)
посылка шла очень долго. упаковка целая. все хорошо. диадема как на фото.
Muy bonita
Parfait exactement comme la description
Diadem jak na zdjęciu. Drobny, delikatny, nie wygląda tandetnie. Zapakowany w folie bąbeklową, nie uszkodził się podczas przesyłki, kyształki również nie poodpadały. Jak na taką cenę wykonany bardzo dobrze. Nie ma wolnych, ostrych krawędzi, o które zaczepiałyby się włosy. Przyszedł przed czasem. Bardzo polecam!!
Very nice:)
Диадема просто шикарная. Я думала будет хуже. За 130 руб, она идеальна. Даже больше чем идеальна. Очень быстра Доставка, до г. Воронеж где-то 2-2,5 недели.
Nice, just like the picture.
классная, спасибо, ребенок в восторге, буду заказывать еще
Crown I ordered is not the same as the one I recieved
Клевоооо
thank you
mooie tiara
Красивая диадема, но пришла с отломанным кусочком
Looks just like in the picture. Hope our little princess will like it. Delievery was pretty fast.
Ben confezionato bello come nella foto dimensioni giuste
Хороший товар. Доставка быстрая
товар не пришел. деньги не вернули
Long package is possible because of mail. All Matches! Packed well. All stones in place
The order never arrived.
The diadem went for a long time, came a whole
Good
I demand the order
super
The goods did not come
The diademka is small, but neat, for such a price just super. Thank you store
It came almost in perfect condition, a little bent on top but nothing serious, arrived before the time indicated
Beautiful
ok
While still waiting, this time well sooo long delivery
I have extra paid more for a faster shipment came however much too late
ok!
Long gone
Two months was on the way but I still did not get the money did not return it insulting daughter melted
Prodovets gavno zacaz ne preshol