We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Star (31) |
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4 Star (8) |
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3 Star (10) |
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2 Star (0) |
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1 Star (16) |
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I ordered a blue rug, Pink came. My son is very unhappy!
Another color arrived
Very Little
Good
Всё ок кей. Надули, не сдувается.
I ended up getting a pink and green one after 3 months. Works well for kinetic sand play
have money back
Приятный цвет. Пришёл с розовыми краями и голубым дном. Но дно сильно провисает даже при полном надуве краёв. Но если стоит на поверхности, это ничего страшного. А вот переносить его наполненного не стоит
bon produit. conforme à la description
Really small
Top
товар хороший
What the! Led to the reviews, sent a line that. In the deflated form, a complete size mismatch, and if it is even smaller, where is it safe to put now? How can I play there, if my hand can barely fit, it's so small.
Alles gut
Заказывала 30 апреля, а пришёл 27 июля, думала, что и не придёт уже!Запах присутствует, надеюсь выветрится!А так, не плохая "песочница"!
i haven't got a order and i haven't got a refund
I am very satisfied, is great and is equal to photography. Thank you
did not receive the item
Lo pedí azul y me llegó naranja y rojo. No tiene válvula de seguridad por lo que cuesta inflarlo. Aguanta bien flotando en el agua vacío y con algunas latas de bebidas.
I didn’t receive my item and did me refund money
Corresponds to the declared size, only the color of the other green with red. Whole.
Received after the date but at a good size and good quality, to see please the time (I took the 60*45cm)
I get pink colour but i order blue so my baby boy do noT use this..
Color is different, it says 60x45 cm, but it's a lot smaller.
Not worth it, dear for the little that brings
The order went for two months. The smell is not big rubber. She didn't. It sounds normal. Granddaughter will come and try to play with sand. Thank you to the store. Good business
It is not arrived
As a busy person I didn't had time to read and I've ordered 60x45 blue picture and expected to get a blue (I have a boy), but instead received pink..
Goods didn't come
All OK whole
i didn´t get this
It came to Me with an ugly color, I was expecting the one in the picture, otherwise ok.
No more sword sent. Then I sent, but I did not wait for the parcel. From the moment of order, then the request to return the money has been more than 3 months. The money was returned.
Nice one
Very well my little one will be happy Fast Delivery Thank you very much
Arrive another color
I ordered 2. one came with a hole, the money was returned. Under the sides of the sandbox a lot of sand accumulates, not very convenient.
The way it explains it is the product.
Cool "sandbox". Very convenient for a child of 2,5 years. Air holds, bright, size matches. Thank you.
Excellent, very convenient for kids
I can not say that the order did not receive
The goods did not receive. Money returned
Sand tiny bag, in the name it is necessary to correctly specify its size, the price is too high for this size ((
Everything corresponds to the declared. very thin bottom.
I did not receive the order. The money was returned.
Slightly smaller in size than stated, but in general norms. The child is happy.
The goods did not come, the money was returned.
I waited for more than 2 months and my product never received my money back.
Sent to another region, there someone received, on the return of funds-still not sure that they returned!
I 've been ordering for a long time. But free