SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery. Value for money compliant. Product will do its job I think. Not used yet. The quality seems very good .. .. .. Thanks to the store.
Very small
Beautiful and elegant
thank you so much
Very good
Very good!
Poor quality is not what I expected, the needles arrived well
Delivered within 10 days, good quality and the store is very friendly. Haven’t tried it yet
The store put not what I ordered
love this!
My request was canceled despite the payment and the amount was not refunded because I am very upset
muy buenos productos llegó antes del tiempo esperado lo recomiendo
получен
Хороший товар. Голки маленькие. Рекомендую.
no recibí el producto al parecer los de la paqueteria no me encontraron para realizar la entrega, pero el vendedor lo envío rápido, el lo recibió de regreso y se me hizo un reembolso
Very good quality products
Buen producto. Tardó mucho en llegar.
Merci beaucoup
Всё соответствует описанию и фото.В работе не пробовала.Рекомендую.
Маленький
Good quality, thanks.
material de muito boa qualidade e envio muito rápido p Brasil
Super
I have received the pin , and the delivery was very fay
Super, super fast, only 19 days. tks
وصل بالوقت المحدد شكرا للبائع انصحكم فيه
Thank you.
Igual que la descripción. Llegó muy rápido
Super good , I really recommend them , fast shipping, super nice store
Después de 3 meses no llegó. El vendedor no acepta disputa y pide seguir esperando . Un mes para resolver la disputa me tuvo esperando. Tuvo que mediar Aliexpres y me dieron la razón. No recomiendo para nada este vendedor.
Thank you for the quick action. The product is fine. I recommend.
Good product
Very fast
accurate description
super !
Cool piece
Great.Delivery took very long due to the coronavirus outbreak.
Everything came in 3 weeks. The order is assembled correctly
really happy en quick sending!!!
Works beautifully Thank you 10 stars
Think more OK
The order did not receive, but the money immediately returned after the opening of the dispute
did not receive my order since last week of dec.
Never reçu!
The goods did not receive and the money too. Very sorry.
All well, thanks!
No item
The goods did not receive but the money was returned
Unfortunately the goods did not arrive.
Old but took well arrived to Think than shorter length and light so much