SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
54 days partially tracked delivery to Slovakia per Cainiao Super Economy. Airplane looks super. Flyes fine. Thanks.
It's really fun for kids.
Nice foam plane for kiddo!
I 've been here a long time. The order got on ng. The plane is happy. Recommend
Nice planes. Well fly. Big Ones
I ordered two pieces-both very badly fly :(
I ordered a red model with blue dots and I got a red one with green dots
Top!
Good product arrived well packed and all right, it is well finished children are very happy, delivery time before planned in 10 days I arrive in Spain more specifically Andalucia, I recommend the store.
Very nice.. Son loves it
I love it, just like in the description, even prettier than I expected, and very big. I'll order more. Thanks to the store!
Fine. Lampeczki rapidly odrywają. But the effect świcenia cool.
evreything is fine, it come well packed. my kid love it.
All OK
Perfect!
Good color and fast delivery
The plane is excellent, delivered quickly
As describtion , thank you store
I didn't receive my package and also I didn't get the refund. It's not fair, rivoglio my money why is just so. I paid, I waited a long time but I didn't get the goods
Three flashing modes, whole and beautiful, the length of the ruler is 50 cm.
Short flight time
Three good MERCI
Самолет приехал гнутый (видимо почта постаралась). Выпрямить полностью не удалось. Качество не самое лучшее: облой, "сдвиг" двух половинок формы фюзеляжа, относительно друг друга. Невысокая плотность пенопласта. Шарики (2 шт) в "кабине", недостаточного веса и размера, поэтому гремят, как погремушка, и не обеспечивают нужную центровку. Без дополнительной загрузки носа, самолет кабрирует. Снял "фонарь кабины", заменил один шарик более тяжелым... ...тогда самолет полетел. Но полетел криво, т.к. исправить изгиб фюзеляжа и киля, а так же "вертолет" стабилизатора, я смог не полностью. В заключение: самолет годится для экспериментов. И, просто, покидать... Ну и цена приятная.
It works
All right. It took A lot of time
I ordered the plane carrying lights and sent me one without lights and in another color. The store did not contact me and it took more than a month and a half to arrive. I wouldn't buy it again.
The product came folded and very mistreatment in transport by bad packaging.
As in the announcement a little delayed delivery to Colombia but good material and price.
tardó mucho pero está genial
Reached very fast in 2,5 weeks
It's big, it looks good, but the strip that goes from front to back is glued with heat! Hold on but it's cutre Pelin
Nice plane. The baby is very happy.
The plane was damaged.
RTS... Quick refund
Super nice with three kinds of lights. It's taken a long time to get here.
Item never left China export airport to DE. At the end it was Returned to store and refunded after 7 weeks. Do not reccomend buying it during Kovid 19 restrictions if shipping address is in DE.
К сожалению, товар был поврежден, при танспортировке. Деньги вернули, в течение 12 часов! Это рекорд.
Excellent product.
The parcel came quickly in 10 days, the center of Russia. The plane is whole without jambs. Description corresponds. The store and I recommend it.
Let's see if they fly well. They're a little flonflis, but you can't ask much more either.
The planes are big. Flashing in different modes. But they hardly fly. Heavy cab. No plan. Fall. The power button smells. I had to glue my husband in there so she wouldn't fall inside all the time.
Children love it! It is fourth time I bought it.
It's taken me two months and I asked for others on the same date and they 've arrived a long time ago.
Arrived in perfect condition, works perfectly light level 3 modes: flashing and continuous. Not tested yet
The airplane is normal, but while delivered, bent... not quite directly flies
Fast delivery but came at Crooked
Thanks!
Thank you!
Fast and huge.