SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous
Perfect and fast shipping!
Come two but the rest is fine
Close in between, something hard to close
Wrong parcel, quickly returned money. tempered another earring from this store, came quickly, all right))))(
Thank you so much.Same as the image
bien
belli
It's not septum, it's not a earring at all. Cheating, also very small
I have one and a half month on it should wait. In addition, they aren't really pliable and break them quickly. Very sorry
Bad quality metal
It took infinite time and then the Hoops were too thick to put them in the nose. A fiasco everything
Great product, delivery was fast!
Very nice, I was very satisfied.
Good
Very current material
they’re too big to be used as a nose ring
Really not solid. A broken ring after only one use
He arrived fast
Just like in the picture. Exact description. I recommend. Very fast shipping
Note that they are three different sizes
It seems bad quality, but for the price they are fine
Perfect for the nose, very cute.
доставка быстрая, но качество конечно не идеально. очень сложно сжать уже одетую серьгу, ещё на ней вот эти спиральки, они не обработаны края и торчат к верху, прежде чем одеть серьгу прожмите эти спиральки а то ухо расцарапает, и сами кончики у них тоже хотя бы пилочкой прополируйте, а то царапаться будет.
Very good
Sehr schönes Schmuck
Never get it, they refund me but not all the amount that I’ve paid. Waste of time
As in the picture
N good condition. They're like in the description.
Very nice but unable to put them in the nostril, even with help. Damage
Very happy with the order :)
Very flimsy
Just as pictured
Delivery 3 months waiting, tellementi had more hope to receive the product
Impossible to put too big And extremely long delivery
I am very satisfied. Good delivery time. nice product
Top
It came super fast and it's exactly like in the photo, it's missing to be used.
wowww so fast!!you tha best thank you❤❤❤❤
спасибо
No me gustó la calidad del producto se oscurecieron y pican
I nice.. a bit hard to close
18.08 besteld en 03.09 binnen gekregen.
demasiado gordo para el abujero de la nariz
Great shipping but low quality turns dark and leaves stains on nose i would buy something else for sure tho from the company
Todo bien
Красивые серьги. Доставка очень долгая, не отслеживалась.
Мне не понравились серьги.застежек нет и уши болят от них
son muy grandes, y el mas pequeño cuesta mucho ponerlo
estan bien,beremos que pronto se hacen negros. una cosa,se sueltan las perlitas.