SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is chic! Looks expensive. Ordered 07.09.20G. Got 19.09.20G. At the post office. The order was tracked completely. The store as a gift put an elastic band for hair (trifle, but nice) Thank you very much!
w 100% super
Not leather
Bag as in the description. I thought it would be bigger. There is a smell that I hope will fade. Not very like black and red decor, looks not in the topic.
Thank you all
The product is super recommend salesman and product. All compatible with description
Good backpack, but not skin!
Thank you, super!
Bag less than in the photo
Excellent bag, beautiful dark red color, multipockets
The bag is just a bomb, very cool... The parcel came very quickly within 10 days
There is a small smell and the Mouse fell off, the fasteners are not very much, let's see how it will be worn.
Very cool backpack
Stinks. And so the norms are all
I just love the bag too much and I think this is my first thing that I recurved so early from Ali express
Рюкзак замечательный!!!!
Сумка замечательная .Не широкая, но место достаточно, куча карманов куда наконец можно распихать всю ту фигню что валялась в моей старой сумке , за молнией на передней части еще один потайной карман. Три ремешка, один покороче и еще два если вы захотите носить ее как рюкзак. Упакована очень тщательно, в фирменную тканевую сумку, пленку и пакет. Был небольшой запах но выветрился буквально минут через 10. Доставка за полторы недели. Большое спасибо продавцу.
Сумка-рюкзак сделана качественно, претензий нет, удобная, интересный дизайн, модная. Моя женщина товар оценила высоко, подарком очень довольна. Продавца и товар рекомендую.
Доставка 3 недели. Качество хорошее. Кожа мягкая. Всё отлично прошито. Единственный минус- очень неприятный, похожий на затхлость, запах внутри сумки.
Очень быстрая доставка. Сумка очень красивая и стильная. Только ручка для ношения через плечо очень короткая.
Спасибо, дорогой продавец. Сумка- рюкзак просто прелесть,соответствует описанию и фото. Посылка пришла быстро. Качественный товар. Спасибо за подарок.
Сумочка просто класс. То что надо . Доставка 2 недели до Нижнего Новгорода
сумка просто улетная!!!! очень качественная , красивая,с тремя ремнями!!!! она просто идеальная!!!! большое! самое большое спасибо продавцу!!!! пришла через две недели, курьером на дом!!!! удачи вашему магазину и процветания!!!!СПАСИБО!!!!!!!!!
Сумку отправили быстро. Получил тоже быстро. Внешне красивый. Качество исполнения на 5+, но на 99% уверен, что это не натуральная кожа. Все равно товаром доволен.
Небольшой рюкзачок на каждый день. Качество нормальное. Запах резкий, но из опыта знаю что выветрится...
Bueno
рюкзак- сумка очень классный!!! рекомендую к покупке!!! спасибо продавцу за быструю доставку сроком в неделю!!!!
Der schlechte Geruch stört mich.
all ok
Очень быстрая доставка, около 2 х недель. Сумка прикольная) очень довольна!
размер маленький
small
Nice bag, good material. I recommend!
In the photo, the color is brighter.
Super Bag! I love her. Leatherette is very cool and soft. A bunch of pockets. To sewing no complaints, everything is very carefully done. The color is dark red, the photo color turned out a little different. I'm delighted with the bag. Thank you store and store. 100% recommendation.
Excellent! Very nice
The delivery is a little tightened, the backpack bag is as in the picture. The store did not correspond.
Cool backpack. Fashionable, soft, no smell.
The backpack did not come, but I put five stars for the fact that the store promptly returned the money. The seller is polite, sociable
Super!
It's perfect.
I really liked the bag backpack. according to the photo. there was a gift rubber for hair. quality as stated by the store. thank you very nice to receive quality shopping. came for 3 weeks or 2 weeks
Not bad.
Bag Top quality very, really worth. והגיע fast, satisfied very.
Backpack-Super. In the pockets climbs the phone Nokia 3. did not even expect. As a gift remuvka. There are handles, carry on shoulder and handles for backpack.
Handbag is awesome, I did not even expect that I would like it so much! Fully match the store 's photo + strap to wear on shoulder, wide. Belts are attached to carabiners, accessories are generally good and catchy, many pockets, the seller as a gift put a pretty interesting keychain and elastic band for hair, trifle, and nice. It's nice that with the packaging frozen, pupyrki, branded package. The smell is pleasant, leatherette. I recommend both a bag and a store. Shipping and fast delivery.
Ocheen long delivery, more than 2 months... The handbag itself really liked the description corresponds, only the red color is darker than in the store's photo.
The backpack came for three weeks, there are no complaints about the quality, but I would like a little more size and the lining inside is softer, and in general it looks very good
Not received by the producer Gandon money does not return do not buy
Drop more small than שחשבתי. בכללי bag good נואח. Recommended