SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very high quality for such a price. Thank you.
I am surprised about the quality!! It came with this nice pink protection sack, the store put also a small gift, an elastic band.It’s amazing, very good quality, at the first sight seems also a strong bag pack. The size is perfect for me: not too small and not too big, has a lot of pockets. Thank you very much! I recommend this seller, I didn’t have to communicate with the seller , the order came pretty fast, 2-3 weeks to Germany.
Not the skin unfortunately.
The parcel arrived quickly, weeks in two. This is the second bag. Very beautiful and high quality made. corresponds to the description. I recommend to the store 5 ++++++ to buy and thank you very much for the quality product!
товар пришел быстро, заказывали на магазин Пятёрочка (это гораздо быстрее и удобней в получении). Сумка просто огонь, цвет сочный, внутри 3 кармашка, 2 на молнии, на ощупь очень приятная, вместительная, все карабины железные (не пластик). Три варианта носить: за ручки, на плече и как рюкзак, примерила все способы, очень удобно, большие телефоны легко входят в накладные карманы, они застёгиваются на магнитные кнопки, легко не откроешь. Очень хорошо была упакована, в красивую тканевую сумочку, воздушную упаковку, запах как у любой новой вещи, резкого запаха нет. Продажа очень рекомендую, ответственный, дорожит репутацией, закажу ещё что нибудь интересное. Да ещё был приятный бонус резиночке для волос. Спасибо
Very beautiful. came in the specified period. bag and store recommend
mi bueno y es como en la imagen, el pedido en 15 día en España
Received.
I loved it. With the detail included
Thank you
excellent
ok
Wife says Super, thank you to the store.
I love this bag. The eco leather quality is amazing.
I really like the bag!!!!
Nice backpack
good
The bag fully corresponds to the description. Decent quality. All in the kit, even a keychain with a mikkimaus. Very comfortable, medium capacity, many pockets. Highly recommend!
Received correctly, and very well packed. Nice, I liked it a lot, though I thought it was going to be something bigger. It looks good stuff. And thank you for the gift of the ponytail. Sastidate with store and recommended.
très beau conforme à la photo
Very good bag, A4 does not fit, but the notebook is quite There is no smell, creases and cracks, too, a cool thing
It came quickly a good bag, thanks to the store for the gift
Cool backpack!!!
I 've been almost two months and the package hasn't arrived.
Nice bag.
I'm just delighted with this backpack!!! Everything is perfect! Quality is super, pockets are many, delivery is fast! The store also put a gift cute) In general, I'm happy with everything. Seller recommend. Thank you
She's super!
Quality is super. I like the bag very much. All as in the description. The line is even.
The bag is a small backpack, A4 will not enter. And so everything is fine
Perfecto
Thank you very much for such a wonderful backpack. oooochen satisfied. fast delivery!
The bag came quickly, packed in a protective film. The quality is excellent, for such a price-just gorgeous!!!))) description fully corresponds. Thank you to the sender for speed and a small prize!!!!
Cool rukza
Thank you so much
Small. Not my size...
The bag is chic! Looks expensive. Ordered 07.09.20G. Got 19.09.20G. At the post office. The order was tracked completely. The store as a gift put an elastic band for hair (trifle, but nice) Thank you very much!
w 100% super
Not leather
Bag as in the description. I thought it would be bigger. There is a smell that I hope will fade. Not very like black and red decor, looks not in the topic.
Thank you all
The product is super recommend salesman and product. All compatible with description
Good backpack, but not skin!
Thank you, super!
Bag less than in the photo
Excellent bag, beautiful dark red color, multipockets
The bag is just a bomb, very cool... The parcel came very quickly within 10 days
There is a small smell and the Mouse fell off, the fasteners are not very much, let's see how it will be worn.
Very cool backpack
Stinks. And so the norms are all
I just love the bag too much and I think this is my first thing that I recurved so early from Ali express