SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping very fast, they cover a lot even though they're a little dry.
me encantaron, los colores son prácticamente los mismos, ligero cambio de tono, tardo en llegar pero llegaron bien
Pas pareil que L 'image
The parcel arrived quickly, but there was a tripod inside for about 200R. I tried to understand, only the result did not. Order at your own risk
I'm in love with these colors! The pigment is perfect and the color is very solid. It takes a minute for the lipstick to dry fully, but then it stays very well without smudging. It's also more waterproof than I normally expect from a lipstick. Arrived to the US from China in 12 days with no damage.
Trop beau
Shade is more black than gray, well suited as eyeliner
Lipstick chic, now Kirari momobami
Waited)) I got to me the parcel for a relatively long time, but most importantly came)) On the hand is bright, frozen quickly, on the lips very pleschivet, I do not know how many layers you need to apply, but took for substrate under the shadows,
It’s perfect :) thank you. Lipgloss exactly as photographed. Great product.
Pleshitis
It shipped lightning fast, was immediately sent out and I had it 4(!) days after ordering. I bought this as a gift for someone, so I cannot speak for the formula etc. But the person I bought it for loved it. It is a vivid, absolutely gorgeous, solid yellow. If you are looking for a true yellow lipstick that has no gold or metallic sparkle in it, this will be perfect.
ok
never received
color number 25 is not what I expected but it is still good
Came in 9 days
me encanto
I didn't get the articles. The store does not want to refund or return the items. I'm disappointed.
Very bright colors, also smudgeproof, Thank you store!
Thanks for the fast delivery. I'm delighted. Fully fits the description. Be careful! She is very persistent!) there is a chance to live with her for a long time and happily, and die in one day Good lipstick, thank you. I'll order more.
The color does not look like the photo at all, a little disappointed, but it is metable anyway, sends super fast
Did not like
Well received thank you. This is exactly the colors I wanted. Arrived very quickly
Good lipstick for its price.
Liquid lipstick is good strong shade good coverage
The parcel received many thanks to the store!
Just like on the picture and exactly as described! Keeps extremely good! Man has it even harder when makeup-removing but with a oil product goes it super! Very satisfied!
thanks!)))
Very beautiful colors. Ordered #26 (2e photos) and 18 (1e Photos)
It’s nice
Like it for ombre lipstick
No smell, requires two layers to be opaque, does not seem to transfer. Good value for money
Lipstick did not come, lost, money returned, for this 5 stars.
Everything is OK, in the case did not try
Looks great on the girl. Especially during sex.
normal
nice one
Came quickly in 3 weeks. Color beautiful smell pleasant packaging is also all super! But there's a catch. For some reason, it does not wash from the lips at all and after leaves a unpleasant taste hot in the mouth. Well, in general, for such a price everything is fine.
Long summer delivery
I like it and I arrive very fast, I recommend this store
I LIKE
все дошло, ну пока не пробовала краситься но пахнет вкусно ) смывается долго.
I love this lipstick, it arrives very fast, I recommend it
Цвет не соответствует. Очень жаль
цвет не такой и неприятно на губах
Really good long lasting lipstick!!
Very Fast i like
I'm very satisfied, fast delivery
saya blm Terima barang nya padahal saya sudah tunggu 3 bulan lebih kecewa
okay