SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied really the same as in the photo
just perfect for such value of money
Это любовь! Она мне так нравится. Очень удобный ремешок, можно регулировать длину. хоть и маленькая нужные вещи помещаются. Был запах при распаковке, но я знала об этом заранее, так как читала отзывы. На первой прогулке он выветрился. Я не люблю очень твердые сумки, но эта хорошая. Советую
Сумочка качественная, полностью соответствует фотографиям поставщика. Быстрая доставка.
В некоторых местах кривоваты швы( после использования лопнуло крепление для ремешка ( в целом сумка не плохая, вместительная
Сумочка замечательная. Маленькая, но очень аккуратная и стильная.
Parfait, livraison rapide et à l’air de bonne qualité
Quality Tower
The bag is cool. There was a package of air inside. I didn't. The clasp does not look very reliable .. But let's see how it will be
I bought the black one, very nice!
It didn't. Waited 5 months and returned the money
Супер спасибо! Пришло быстро!
Thank you store! Everything is fine, qualitatively packed, so that the handbag does not crumple and put everything inside, so as not to be pinched during transportation and to the navel wrapped from above! Thank you!!! handbag, true, small, but I knew it. Mobile, passport, Keys to fit.
From March of the month waited for the parcel, came at the end of July registered. 3 compartments, without defects, comfortable.
Сумка хорошая, но есть не большие потертости на фурнитуре (на фото видно)
Very quick delivery! It takes 9 days to ship to the Netherlands! This is my second order from this shop! Will order more! Thank you very much!
It has a strange smell. Further knocking the pictures
I ordered a bag for my mother for the second time, the quality is identical to the first order-excellent. The color of the strap is slightly different
It is really a fine bag! 1 of the closures works not quite satisfactorily. But I am satisfied.
Сумка очень хорошая, плотная, не лежит как тряпка, а прям хорошо держит форму, ручка- широкая, не будет спадать с плеча. Я очень довольна, советую всем этого продавца. Очень добросовестный и честный продавец. Покупайте, не пожалеете. Цвет особенно нравится
The bag is small. It smells creepy. From below in the slots is all sticky.
Отлично
All good, well made, doesnt look cheap. Smell is terrible, but i believe it will go away soon
Product is fine! Am very happy with it, description also's right, and there can best called a lot in!
Very beautiful
Очень классная сумочка. Имеет небольшой запах. И чуть липкие края. В целом очень крутая. Довольна полностью
precioso y bien acabado, lo recomiendo
Stunning!
At first glance, a very beautiful and high-quality handbag, there is a very strong smell. Check in sock
The bag came of good quality, went about a month. There is a smell, I hope that soon will be lost. Throughout the time, the parcel was tracked. Recommend
The handbag is not bad. There are scratches on the buckle.
Nice bag! Sadly it was already a little damaged..
Article compliant but unbearable smell, I dare not wear it, the smell spreads throughout my apartment I had to lock it in a box...
I'm very satisfied.The purse is well made.During delivery it was very well protected against damage.Despite the pandemic, the delivery was on time.
Handbag is beautiful, small, but the smell is strong, on the hardware is a small scratch, but overall good and stylish
So quality, seams all creaky, cheap
Well, very small
Handbag really liked! Let's see how it will be worn, a little bothers the castle, it seems flimsy? The color is very interesting, looks dignified!
Came for 1.5 months, bag class, order will not regret, I really liked especially for my money, thanks to the store
The quality is good, but the smell is (I will better buy in the store ((
A good bag, I really liked the size is too small. But for the summer the most
I like it. Stinky, but it doesn't bother me. Let us see what happens when wear it. Do not subtract the time, pack! I will order from this store
Beautiful and neat handbag! Represented her a little more in size, but such a baby is very good! The lock was closed with a sticky tape, but still scratched a little
Handbag consistent with the description and picture :)))
A good handbag, small with unusual. There's a smell. While weathered
Very beautiful handbag did not regret. delivery 1.5 months. to MOS.
Lovely baby, done well. It was 1,5 months. There are two compartments inside. There is a minus-the chemical smell is just horror, the night did not leave the balcony. Still was incomprehensible with the track number, the parcel came not under the track that the store gave.
The bag is cool, made perfectly. The store oooochen long sent the order, otherwise without complaints
It took a very long time, about 50 days. A small handbag, beautiful, expected that there would be more. With a smell, but it will quickly fade.
Nice!!!