SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived quickly in about 2 weeks and came in excellent quality! Well packaged and highly recommended :)
The goods was shipped fast, delivery to Ukraine in 2 weeks, the quality is good, inside inflatable cooler, to keep the shape, the only smell is present, and so everything is super
Bag Super! In the kit there were two straps. One on the shoulder, the second to wear in the hand. I advise the store and this product!
Beautiful stylish small handbag! Thank you store.
Lovely bag! Threads do not stick out anywhere, fully corresponds to the original description of the goods. Looks stylish and beautiful
The quality is very good, it turned out to be less than expected! But I'm very happy! Thank you store, delivery fast
Looks exactly as it is in the photos along with the review photos. The only downside was that the plastic air bubble put inside the bag was too much to the point it caused some dents on the bag as shown in the photo....
I really liked the handbag, voluminous, roomy.
It looks prettier in the picture than in reality but the bag is pretty
Was super fast within. Well packed and no damage.
Крутая сумкаВнешне очень понравилась. Но конечно очень форма сумки пострадала, видимо при транспортировке...
Ожидала , что будет чуть больше
Tasche sieht aus wir auf der Abbildung, aber die Kette ist nicht dabei. Trotzdem qualitativ, sehr zufrieden mit der Lieferung
Моя первая покупка на Ali, выглядит точно также как на фото, аккуратный размер, и неплохой материал! Не жалею о покупке
Сумка хорошая но упаковали очень плохо,пришла вся помятая, минус продавцу.
Сумка не плохая, но мне пришла со сломанной застежкой, Т.е ее вообще не было,но продавец вернул разницу в споре)
Molto carina come da fotografia.. La consegna stata di 17 giorni meno dello previsto e sono contenta
Сделала заказ 23.05.2020, а он так и не пришел. Лето закончилось. Месяц назад открыла спор. Все просят подождать.
très bien
Сумочка хорошая, запах есть, но быстро ушёл
Товар пришёл быстро за 12-13 дней в Украину. Сумка очень хорошая, нитки не торчат. Есть четыре отделения
Товар не пришёл, но вернули деньги
Я сумку ждала с 30 апреля. 4 месяца!!!!!!! 4 !!!! Сумка очень классная , я очень довольна ! Но доставка в4 месяца меня огорчила. Сумку ношу с удовольствием! Очень хорошо сделана!
..bis jetzt,es sind schon 3 Monate vergangen und keine Lieferung bekommen. Habe auch Paar Mal Verkäufer angeschrieben, keine Antwort und keine Reaktion. Bin sehr verärgert und enttäuscht.
Очень понра тем более за такие деньги! Спасибо продавцу!
Очень красивая и качественная сумка, но пришла с браком - поцарапана выпирающая застежка, открыла спор часть денег без вопросов вернули
Сумка хорошо упакована, но пришла почему-то немного грязной, будто краска от самой же сумки. доставка довольно быстрая, отслеживается, шла около трёх недель +-. Надо отметить, что она довольно маркая, но при этом выглядит как на фото. В целом, заказом довольна, поставила бы 4,5, но за свои деньги заслуживает в принципе 5
Упаковано хорошо, аж в три мешочка. Доставка месяц. Имеются три вместительных отделения. Все бы хорошо, но косячок есть(рис. 5). Убираю звезду только за это. Ожидала немного другое качество сумочки. Когда только начала распаковывать, вообще не понравилась, причины описана выше. Затем пристегнула ремешок и цепь, сумочка-красотка.
Es muy bonita tal y como la foto llego muy bien, estoy muy contenta y satisfecha con la compra
Спасибо!!! Сумка супер !
Есть небольшое повреждение, но за такую цену в принципе все устраивает
Beautiful
Доставка до москвы примерно месяц
I thought the bag was all suede, but Black I'm part leather, but that's better. From the bag there is not a pleasant smell of rubber, came when it smelled very much, now a little weathered smell.
Nice handbag.
Everything is fine, only there is no lining
The bag smells very much, looks cheap, very small. And the clasp, I think, is not very reliable
nice
Thank you very much. Liked
Cool handbag, thank you
The bag is excellent! Went for a long time, but the quality is super!!!
like it but smells really bad
Seems more
There is a smell
Without marriage. quality is perfect
very small
Oh, good.
beautiful bag very happy with quality,good length in strap.will buy again.
I liked the bag, there is certainly a smell, but I think when I will directly use it all the time, it will leave
Bag fire) came with an air cushion inside. She lay in a white cloth bag, then in a film. The handbag itself was less than I thought, but it's only a plus) the only minus-the store of the week sent the order (ordered before their big weekend)