SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sooo nice love it!!!!
Just like in the picture. Fast shipping.
Not real resin, not real wood, bigger than specified size according to size table
The ring is terrible. Cheap plastic.
i didnt recieve the one i reqlly wanted but its beautiful anyway. wanted it to be this big. happy camper
Okay, it's a small price, but it's a piece of plastic.
perfect
Unfortunately, the ring turned out to be large, although they looked and picked up the table
Good quality, in Tver delivered quickly
Everything corresponds to the description, delivery is fast.
very pretty, as described
parfait
Very cute!
Very pleased, thank you.
Be very nice! Like the image
Ring beautiful
Judging by the photo, it seemed to me that the tree would be lighter, and it was very dark
All good. Recommend
Веригуднайс
Delivery fast, wrapped in pupyrku
All according to the description and with pictures Sellers. fast shipment. Recommend :)))
The ring came to Minsk quickly, put in the mailbox, the flowers are green, and I ordered Blue and glitter between flowers as foil from foils and so nothing is normal
The size did not fit a little, but in general a good ring
Nice, probably looks better in the pics than real life.
It was a month, put in the mailbox. Thick, not accustomed to feel on the hand. Exactly as in the picture.
Ok.
Is good
It came in a month Plastic ring, more green than blue On my 18 size the village is good
Good Quality. There are sharp edges which are a bit annoying but for this price it is perfect! I'll recommend it! 8/10 will buy again
Item looks nothing like described
Corresponds to the description. Came fast
High
Prsten them ASI v pořádku yen for obrázku them víc modré barvy. them Krásný yen mně mrzí,že for prstenu převažuje hnědá Barva. Claudia
The ring is great. But on my fat fingers, the size of somewhere is small. Very sorry. Since the resin ring, I think it goes smaller.
Fuflo
Very nice
Wonderful ring! Easy, done well. The store is sociable. 5 +
Красивое и качественное кольцо, как на фотографии
To big
отличное колечко спасибо большое!!!
The ring is bad, different from the image shown.
Took too long to be delivered because it was never sent out when ordered in July
на ощупь совсем нет дерева, только смола.
Не тот размер(
Заказывала дочери, теперь думаю, что сама тоже буду носить) Очень милые, хочется разглядывать что внутри, какие-то фольгинки, блестяшки, деревяшки. Очень интересно сделано. Подозреваю что они очень хрупкие, т.к. очень-очень легкие, невесомые. Но офигенно красивые. В Спб из Китая пришли за 20 дней. Продавец молодец, рекомендую, буду заказывать еще!
соответствует фото,очень приличное и интересное
На картинке красивее (
спасибо за бижутерия красивая качество отличное покупайте продавец умница
Beautiful ring. I liked how delicate it looks.
Очень быстрая доставка, качество отличное, смотрится замечательно, как на фото