SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is well come dastart norms
Thank you!
I order the second time. Everything is done neatly, the stone is definitely not natural, but with its functions copes perfectly. Shipping fast. Thank you!
Good article, but the speed of shipping was terrible, plus after a while I started to smell bad and the big jade got out of the iron, the metal also began to unload
The goods did not come! Opened a dispute, the money also did not return!!! Closed the dispute! Your website is lochotron!
Excellent roller, delivery less than a month. Very satisfied
I order the third time, everything is fine.
The stone is real, on the first day the big roller, the glue moment and all as new, for its price will go
Was boken when recieved
I 've been using it for a month. Very like!!!!
Jade I will, even the handles are gold
The goods should have come as a gift to the new participant, but he did not come... Promise that it will come, if so, I will add a review
Very good roller
Well packed goods. Quality is good
Delivery fast, natural stone
Pretty much as expected. Unfortunately the part on the small side is loose, but I just jammed it back into place and now it's fine. Very well packaged. You can kinda tell it's cheaply made because the way it rolls is jagged, but for the price it does what it needs to. Did not communicate with store, shipping is a bit slow.
Got it all. It was almost 3 weeks before Kiev. But! The scraper came scratched, the roller too. It's like a nail went through them. It feels like they used it before me.
All good
Broken came!
Well packed, nothing broke
Good stuff. The edges are smooth. Massage is very nice to do
Set drove a month! Thank you to the store that this time I sent without factory marriage.))) I'm madly glad!!
Have ordered
Cheater! Ordered on August 9, and 19 was already status "in the office of receipt" at 19.02. And in 20.52 It was already "received", I did not receive anything! In response, the dispute, too, did not receive anything, aliexpriz made a decision: Wait! I have this for the first time!!! Very very upset
Arrivé casser
The order arrived as the item description says, SUPER fast shipping. 100% we recommend the supplier. We'll keep buying him. Thank you
I did not receive the goods. The money was not returned.
Sent Not immediately, but it came quickly, less than a month
For the price I have been delighted, it weighs a little and seems good material. I can't wait to use it. Packaging 10 and shipping very fast. I'm delighted.
Good massager, happy with the purchase
Highly recommend
Very cool thing.
I shoot the star, TC is on one side.
Excellent quality. Real Stone
good product
So I had to wait quite a long time, probably due to the virus, but still I’ve been waiting bout 4 months, the app automatically confirmed the arrival of my product even though it wasn’t here yet but fortunately I finally received it. It is not glued well but at least works and I can glue it myself.
I recommend the store! The product came whole. I am very pleased
Did not try fast delivery
Creak. The big roller falls out because the hole is much wider than needed
ok
I didn't get the goods.
Everything has come. Packed wonderful. The roller is really a stone, even in places unprocessed areas are. Super thing. The store is attentive, answered all questions quickly. Definitely recommend and the goods and the seller!!!!!
The product is as in picture, but unfortunately the arrived broken stone
Unfortunatelly, never came :(
Excellent! Price low
I dulmala it will be a little more, but otherwise everything suits me, packed well, even very much. The goods came in whole and on time
Nice
It was packaged well although the roller was in bits and had to reassemble it, feels lovely on the face and mech. I keep mine in the fridge so it benefits my eyes better. Came well before shipping date. Will definitely get again if it ever breaks.
It's all here.
Quality is good, I liked everything!