SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as what you promise
Doesn’t spin.
Very nice and its work. For this money it’s very very good
it was shitty
Poor performance, new batteries, but still poor performance. Low power engine
Very good and came fast like quality and tips
Nice
C
The quality is alright and came very quickly but it is very weak unfortunately
me gustó bastante el producto y llegó muy rápido gracias lo recomiendo
Bien
impecável
Perfect took 3 weeks to the uk
can't really tell if it works, need batteries
Very satisfied with the package and the brush works well. Fast shipping!!
j ai recu ma comande rapidement dans 10 jours merci le vendeur. bon produit.
Ok. Haven't tried yet!
It's ok, arrived on right time.
Bien
meu obg ao vendedor veio muito rápido, estou muito satisfeita
they sent it with no battery. it's complementary to do so.
pas encore reçu..☹️
el objeto no funciona bien.
маленькая мощьность
Ich habe die Bestellung nie erhalten
Took a little while to get here but it works very well!!! Batteries are not included.
Good product for the value . It feels built like a toy but still does a good job for price :)
just recieved my order very satisfied.
Muito boa, boa qualidade, recomendo, entrega muito rápida
Smaller than I thought but nice.i didn’t try it yet
Me gusta! Llegó rapido pedido el 04/08 recibido el 24/08.
It is so slow it really isn’t worth purchasing. I want a refund
Brosse comme sur la photo ! Fonctionne avec des piles. Piles non fournies. Fonctionne parfaitement. J’ai commander le 14 août je l’ai reçu le 22 août envoi super rapide merci beaucoup
The face cleaner is very nice and small. The AAA batteries make it run smoothly (not included!!). I used, for now, the brush and the sponge (the first two in the picture). The brush is a little rough for my face and I felt like it scratched my skin. The other one is delicate and I liked it! Thank you, store! I recommend!
ok
Thanks
Thought it was bigger but still good, power is kinda low! It’s ok for the price
Good
Not bad, I like... The pressure is not too strong but for the face, besides for such a price-not bad.
pleased with my order exactly as shown in picture . battery was not included .battery dont last long aswell.
Not the best quality
Beau produit Merci
Great piece
Everything works. it came in 3 weeks.
Great!!!! Well packed! Brushes rotate, all 5 brushes are very good Thank you, it was worth waiting
Useless thing. Barely spinning. I have a toothbrush more effective.
I love my beauty massager the brushes are soft I haven’t gotten the chance to get batteries for it kind sad about that
Weak.
all the brushes came with it, and it leaves my face soft. I wish it was waterproof but other than that it's pretty good
merci