SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All ok.
I thought I could put my ski shoes but no .... The bag does not close damage
Mountaineering shoes for not wrong order?
All right. Delivery fast.
Good. Probably fit two pairs of skates.
The look is all right, only long delivery, but the store here is not due!!!
Jumped two pairs of skates adults and children
Seams are not even threads stick out but for its price is normal
Will go for this money
Very fast shipping!!!
the bag is very large and seems sewn well: only the fabric is very light and do not know how long. very very very slow shipping to Italy, 55 days!
The bag is good, there was a marriage, returned the money.
Thank you so much for your beautiful bag. The skates came in with the stock. Neatly sewn, the thread does not stick out, in General, I am satisfied with the quality and will recommend it to you. Thanks!
Item No and money did not return.
Item good quality only strap short very
Delayed
The bag is good, came quickly.
Good bag. Came quickly.
The bag did not reach, the dispute opened no one answered
It came super fast and it's exactly in the picture
The bag did not come, the store did not return the money
The quality is low, it can be seen from the photo, as if made of paper.
.
Corresponds to the description. Decently saved thanks to kashbek! Get cashback before 30% by clicking on the link http://epngo . Bz/cashback_index/ef6dd (remove space after point)
Awesome Cover! Thank You
It's as shown in the drawing, nylon, has no hard bottom but it's TA well, very big
Everything came. Good. Happy)
Super
The bag is quite normal for this money. Keep in mind that it does not have a hard bottom, just a dense material such as on winter jackets. Sent/arrived quickly.
Aunq were well-packed arrived very wrinkled and with a small wear, they are nylon and for the price is OK
Good bag
Just for inline skates, no parallels
The fabric is fine and the bag is a little narrow.
It would be nice if the store carefully packed the goods so that there are no creases.
26 days to Karaganda (Kazakhstan). Everything is fine. My 46th size skates fit.
For such money, Norm bag
The bag went more than a month, quite roomy. I think, enough not more than for 1 season. The strap is sewn unreliable. Due to the fact that it was folded during the shipment, there were creases on the fabric (seen in the photo)
Excellent covers for such a price, roomy. I recommend
All great! Recommend... Roll fit no problem
Door bag SHOES very convenient and practical especially for the price very content