SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much, the order to Ukraine came very quickly. Seller recommend.
Small.
Shape versatile and nails in nine Fox cotton look nice.
Very cute items, look like at the pictures.
Just super long delivery. Horror. I will not order from this store anymore. Figures are huge, clearly not for nails (((
New workers working and the workers are working a little children, WH 9/4-9/18 fast and your favorite. This store is much reduced is thought to be smaller in size than. And cubic this lovely chain in the month type reduced the cubic. The one is not the right thing without color Ohm. Do not mind to look nice.
Squeak sound good
All as in the photo. Thank u!
It went very long, packed perfectly all intact
Great came all packed
The first to open power Rhythmic
05 This look Price cheap, nicer
This stores was pretty fast!. Im super happy with my order.
Frames Cool
They are very good. I am very satisfied. Thank you
A grade
This Consulting and terrific working day case too open service tool with thermal pulls
Пришла очень быстро Клевые
جيده نفس الصوره
Соответствует описанию
не получила. продавец вернул деньги
Там так мало капец
Там так мало их, я думала будет как на картинке
super
bueno
Unfortunately my order did not arrive but the store was very kind and returned the money.
Son bonitas pero la mitad de las piedras venían desparramadas por el paquete. Tardo más de dos meses en llegar.
качество хорошее, но очень мало.
ゴールドとシルバーがぎゃくになっています
Бульонки симпатичные, как в описание. Их маловато, на долго не хватит. Блестят красиво
빼숀의뉴릠 제품은 굿
Son un poco más pequeñas de lo que esperaba, pero me sirven para lo que quería así que estoy satisfecha con la compra. Tardó un poco más de lo normal en llegar, pero con la situación del covid es comprensible...
Of good quality
Everything is ok. i'm happy.
I am delighted, fast delivery, good store, highly recommend
Super
Callus remover
I didn't get exactly what I asked for, but I got something.
Very little in the box.
Decorations are the same as in the photo. All is well. I liked everything.