SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered the someday data products have not received and dispute processing stability. Refund is stability and for your mood. Courier of the Labor-store problem with know Wholesale I feel very bad four. Handle upright. I believe was waiting for the order customer receive light ripe er I'll be compensated. Product safety. Fraud?
Super
The goods is not the alien
Soft and wipes glue cleanly.
Excellent.
Very fast delivery
I already ordered the goods, I like it. i waited very long. still waited. Thank you!
Chic napkins, very gentle, Without villi, I will definitely order more.
I order not the first time. Always comes fast. Quality at altitude. Masters are happy! I'll order more. Product and store definitely recommend!
All OK. Petals soft. Pack delivered in 10 days. Highly recommend
Cool pleasant to the touch, I recommend the store
We're here in two weeks! Very quickly)) for this special thanks) in quality everything is fine, as expected. Even a zip package of excellent quality, in it and I will store them))
Recommend
Super product, very fast delivery goods, order 24.08 shipping 14.09
Great
Waited for 3 months but ordered item didn't came. Refund was made.
Delivery is very fast, everyone is happy. Seller Thank you
super
Perfect for removing glue residues on the tips of eyelash glue, received quickly
Very happy with this product
Fast Delivery
Clean fine
All as in the picture, it came quickly
Very fast delivery and good quality
Everything ok
All right, as in the picture
Product as described
came as described. Wish I bought a box for it though.
Thank you, very comfortable things! everything is fine!
The parcel came very quickly. Thank you store.
Ok
Все отлично. доставка быстрая, упаковано хорошо
ok. thank you
obrigada
Пришёл где-то за недели 2-3! Все ок! Заказываю не в первый раз
Good Goods.
Ótimo!
Enjoyed most useful
Came quickly, packed well, thanks to the store!
Quiet a good product for the price and I would definitely recommend it to anyone who is looking to buy a similar product.
Nice napkins.
The goods came quickly, in good condition. Thanks to the store.
Pack szła pretty long due to the Crown virus and dotarła day later than przewidywano but all according to the description thank you very much
I love it every lash tech most have this. I order on 02/28 and got it on the 04/1.
Very fast shipping! I ordered 11/03, 27/03 came to the Post Office. Napkins are cool, quite dense, do not break up) there is no pile. The product is completely satisfied! With the store did not communicate, there was no need, quickly sent and quickly everything came) Thank you very much!