SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very quickly arrived, positively surprised… I recommend it
Great, the little ones are nice means a little simple
Ok
Really not good quality!
Thank you so much. I'm so happy.
A little bigger than I expected, but they're very cool.
Corresponds to the description of the goods, I recommend the goods and the store.
Delivery in 2 weeks
All OK dłuuuga shipping
Bien reçu comme sur la photo. Plus cas tester
My pupils loved them.
трафареты хорошие, в работе пока не пробовала
never got my item or my refund
доставка 35 дней, качество хорошее.
excelente producto se adhiere muy bien a la piel. y además se pueden usar muchas veces su adhesivo es muy bueno. El producto llego muy bien embalado. se demoró por la pandemia muchiiiiiisimo en llegar. pero valió la pena y su precio es muy económico. ya se usó el producto.perfectisimo
thank you
Waited 3 months but didn’t receive anything. Opened dispute and waiting for refund. Waste of time
Fast shipping, item as described
vraiment super
Alles bestens vielen dank
заказ не пришёл, продавец отказывается вернуть деньги, хотя написано, что через 90 дней 100% вернет деньги. категорически не советую делать заказ у этого продавца!!!
Good quality and super fast delivery. They were folded in a way so they don't get damaged. Thanks!
Muy bien y muy rápido
Ok. Dostawa 3 miesiące :(
трафарнты отличные,использую много раз с хной,доставка быстрая
Chulos
Super produit au top
суппер
Cool. Delivery about 14 days. There are also small ones. And bigger
The order took a very long time, NDE-something 2 months and with something. But the goods will like
Super
...
Super. Thank you!
nuce
Thank you!
Very like, lovely stencils, the parcel was well packed and came quickly, with tracking problems was not
Ok
Buyer protection is over and the item has not arrived.
Excelente
Ok
muy bien
They are well designed, children like me very much