SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in a month! The parcel has not yet been opened
These are very good for the price my grandson loves them
Good toys, very small, of course, but nothing for three years will come. Madly long delivery-92!!! Day, 80 of which did not leave the parcel from Harbin, I just waited for the end of the protection period, but waited for the parcel))), the dispute was not open
low quality items. paint is coming out from some item. brocken 4 items in day one itself.
Tools are not big
Poor quality toys for Hammers/screwdrivers and saw. Too dangerous for children. The other tools are of better quality.
Small sucks
I love it!❤️
All good and hard plastic.
Very fragile toys, but the child likes
They quite small tools.
Packed in 2 layers of navel. The tools are all whole. Quality leaves wishing for the ludny, but how for such money I'm happy. Very long delivery.
quality low.
Never reçu!
Quality not best but ok, delivery quite fast
The quantity is not enough and the quality has already broken
Very fast delivery 02.02.21 ordered, and 28.02.21 received at the mail. The quality is not Ahti, but it's okay to play for such money.
The finish is really to see but good does his "job"
Very bad from beginning to end. Delivery 3,5 month. Until he opened the dispute, nothing moved at all.
Not very high quality.
A good children's tool. looks like a real, only small and pleasant to the touch. no foreign smell. the store and I recommend it.
So bas qualityhammer was damaged....so tinny...my 2y son broken this
Invited 2 sets of toys for השנתיים me. The set of this and more cars. For both took time that reach country-a little more renewed days לדעתי. בסה״כ my daughter satisfied (: so spline I satisfied. Lots of thanks to the store!! Prices comfortable ושווים the value. Without doubt ארכוש from you more toys כשאצטרך.
Very small tools.
thanks, love it.
Delivery is long, tools are disposable, can I have a child like this, on the first day broke
All class. Maly's in the grip. Packed with arc Garno. One minus is one-3 of the lightning-control three-way.
Very poor quality, I really do not recommend
Quality so-so
nu a venit comanda
Normal toys, not all that on the spring, as written on 14 PCs. It is.
super
The goods never came ....
Super small size
Quality is so-so, but its money is worth
Poor quality
Did not receive the goods. Very sorry
Quality is average, not enough in a set of one hammer
The order was waiting for a very long time, but unfortunately never came, 5 stars for a refund!
Good imitation. Material quality
Waste of money, broken within seconds of play. Very soft plastic that, worse than pound shop quality. Not worth a cent.
ok!!!
Price and quality are according to the cost)
Exactly what שרצינו
Very satisfied with my purchase. Thank you!
The product didn't arrive, they reintegrated the money.
Satisfied with the purchase
ils sont petit mais correspond à ceux que je cherchais pour offrir à mon neveu de 2 ans il pourra bricoler ( pour de faux) bien sur ;)
It is cheap and the quality also cheap
It was slow, but it was on time. The goods themselves are such-the quality is not enough: the plastic itself is deshman, pile not to the end of processed edges, etc. The screwdriver the child broke up on the first day just because everything keeps on the nozzles :) in general, my opinion: in charge of the same price tag, you can buy quality higher and day-to-day. And waiting for a month and a half is definitely not worth it.