SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I just loooove them, soft and beautiful colours,came on time,I recommend,thank you store
Dodge ㅓ with Jim ㅋ ㅋ
The 12 pencils are of good qualities brands well the skin pretty colors
super
Molto belli
perfect! i love it
Product did not arrive
Send very fast! The crayons are of good quality! Beautiful colors! Thank you
all good, received after 14days. thank you
They're great! Thank you
Niquel
Gavau per menesi
I loved good quality I recommend
Pencil sufficiently fat pretty colors
I am satisfied with this product, the colors are very sparkling.
I long to arrive, even the delivery time extended, the store is muh attentive and answers all your doubts, regarding the product the colors are cute but they are not what I expected in pigmentation, anyway thank you very much✨
Received in just over a month. Well pigmented, very nice colors! I recommend!
Recommend! The expected-43 days, but I am delighted out November in cold weather-and are quite fat that with the tip fine I could disegniate easily. Only you see hardly ones pencils chessboard parke she te - e or I not? Generally all goes great-a reliable store-the porgo the my warmest gratitudini.
perfect colour and texture
Refund was made
I arrive sooner than expected
I take the second time, everything is super.
Great product well. pigmented
Perfect and, super fast delivery. Thank you.
very very good.i love them.the best store.thanks
Хорошие карандаши за свою цену! Водостойкость сомнительная ;) Заявлены как карандаши для губ и глаз, по факту больше для глаз. С продавцом не общалась, заказ оформлен 10.07, 13.07 его отправили Ali Express Saver Shipping, 04.08 ждал мне на почте. О карандашах. На фото пронумерованы, под основным комментарием - фото каждого карандаша на веках. Чёрный, коричневый, синий - очень сухие, наносятся в несколько слоев и всё равно плешивят. Синий можно использовать разве что для усиления синевы под глазами Часть карандашей с лёгким мерцанием, несколько - с крупными блёстками, они даже осыпаются (зелёный, голубой, розовый). Эти мягче. Один я буду использовать для губ, для глаз выбрала 2-3. Остальные мне не подходят, увы.
woooow they are great.. the pencil is so soft.. the colors are so apparent in dark skin.. the order came b4 the time I thought! nice product
Arrived at last. As in picture not the I still try to where in n so tell you if good quality. Recommended and also the store. Thank you
Thank you.
All Super!
The goods did not receive!!!!
It came safe and sound!
The goods were not received because they were lost during transportation, as the store reported, and therefore to check the accuracy of the description is not possible. The money is returned.
Cool pencils, soft
Very fast shipping! Pencils are excellent! Thank you store!
nice coulours l realy like them
Arrival quickly very well packed. I testerai product after on eyes. And I donnerai a extra reviews
Coooool happy with my shopping nothing special I had no contact with the store because everything went well without problem Thank you seller
Product compatible with description, recommend salesman
Grazie