SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Très bon
The colors are accurate.
Pas efficace
good item
The order never came
Bellisimi. Jador
Very fast delivery thanks to stores
Description accurate colors very beautiful it's fast cadet sent it safty really fast! Thank you store Dear
Super, colors beautiful girls, wyrazne, recommended!!
not received
Arrived with a litttle delay, but the product is ok. The colors are very beautiful
The goods are not delivered, unfortunately ((((
For a long time I waited for the goods, the goods never came
never arrived
Liars
Spalvos Ant pieštuku neatitinka realiai spalvos, tačiau pieštukai minkšti 4 Rudo atspalvio 2 violetiniai 6 Nuo rožinio Iki raudono
Quality is good. Soft. Very satisfied. Thank you.
Sorry, the Caps fly off. Pencils are good, soft.
Not bad. The price is justified. A bit harsh. With some fly cover. Come fast enough. Less than a month. Caps do not match the further color. That is, the cap can be brown, and eventually the wine color comes out.
Pencils are good, beautiful colors. Delivery is fast.
Good
Arrived in time prwvisto
Order 11.11, 10.12 on mail Kazakhstan, I liked, soft texture, fit well, nice, some colors in my opinion the same. In general, buy happy, thank you)
haven't received the product yet and updated that the product has been delivered. worst store
✔️Fast delivery. Ordered 11.11.2019, and received 09.12.2019 ✔Colors saturated. ✔️ Easy to apply. ✔️ The store quickly sent the order. ✔️Well packed. ➖Caps do not hold well, but this is not on all pencils. Good quality, at an affordable price. Recommend seller
Delivery for 2 weeks, I recommend!
All Super
Thank you Ali express I got my order and am very very ok with it thank you
Perfecto
Very good quality!
Are very good, soft and quite diverse range of colors. Come quickly)) Very happy shopping)
The goods did not come
The goods did not come))) and very long gave money)) I do not advise :(
I have received the order. however the packing box was not sealed
Well a little dry
Pencils came whole, walked 1,5 months to St. Petersburg, the quality has not yet looked