SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Did not receive
nice but small
Thank you!
fast shipping
Very very happy with colors, size. Thanks to the supplier.
All as in the description, the color is poisonous
All good
Cool beads, but they came not 50 pcs., as stated, but only 20 PCs.
The goods did not come, the store is bad. The money did not return and the dispute closed. Do not believe and do not take the goods from him
משלוח סופר מהיר
Can't buy enough of these.
классные бусины
Доставка в Москву меньше месяца. Огромное спасибо продавцу за оперативность. Буду заказывать еще в этом магазине. Сами бусинки шикарные, жалею, что мало заказала в этот раз.
magnifique
все как в описании доставка быстрая
Очень красивые
Bien reçu merci
пришло несколько посылок в одной. бусинки отличные. рекомендую
not the same colors but still works.
Товар не пришёл, деньги не вернули.
ровно 50шт, 1 бракованная цепляется, остальные гладкие. пришло за 2 нелели
Пришли бусинки, наконец-то. Уже и не ждала. Думала,что спор буду открывать,как появится он. Бусинки красивые. Очень симпатичные.Дочка довольна. Доставка долгая очень. Лучше на джуме брать.
nice. i was expecting it to be a little bigger.
יפה מאוד
Good
Ty
Exactamente vienen las piezas mencionadas recomiendo vendedor envio prodicto rapido llego dentro de la fecha estipulada buen producto
order was not complete...orderd 50 n got 30
очень красивые. Спасибо.
размер бусин меньше 10 мл
i'm very satisfield
красивые бусины
Доставили быстро. Есть бусины в разобранном виде, но легко собираются.
liked the product
Very satisfied!
Good
Walked for a long time, winter ended, and Val
All OK. Like again
So skall not 10mm
Cool beads, reached Mo for a month. I'm happy)))
Beads correspond to the description, exactly 50 pieces, liked, thank you
super
Thank you, very beautiful beads, I will still order, thank you.
Came for a month, correspond to the description and photo. Thank you
thank you
Very beautiful beads, like beads
Thank you. My daughter is happy.
For 50 pieces it it does not look
Beautiful bright beads. I order not the first time. Without marriage. Thank you store!
The goods did not come, the money was returned