SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Some have spread out
Beautiful full color
Finally, I came, everything is fine, I'm happy, thank you!
I love it although some where busted open. love the colors I would definitely say every girl woman has to try
The order did not come, returned to the store, the money spent offered to return in the form of a discount for the next order
The goods never came... = (
In the case did not try, but UAZ a bright
Did not come order, waited 5 months
OV Dnepr went for a long time for more than a month. An excellent alternative to neon varnishes!!! Not limited shelf life in contrast to varnishes! Quality is super! Rub on a white lacquer perfectly! Everything is like in the description! Very bright and juicy! (the photo does not pass so...) Very easy to do gradient!
Did not come, returned the money
The goods did not come, the money was returned
It went a little more than a month, I did not stay in work
One of the little bottles came to me open and spilled all over the dub bag are nice though it can be said that they find it hard to adhere
Good quality pigments. I order not the first time
Very long delivery to Moscow. The goods went almost two months. The track was tracked at the initial stage. In the delivery time, of course, laid down, but so long to wait just not decent.
I ordered 24.08.20, 16.09.20 came to Kaliningrad. Filling everywhere is good, for a long time enough. Brought the courier to the door everything. Seller advise
The product corresponds to the description, the box is small, the cameras are tightly covered, nothing is awake. The goods went very long, three months, but the store was in touch all the time and extended the protection, thank you so much. So four star
Very happy. Walked exactly two months. Very bright pigments. The store answers the messages.
The goods came in a month. As in the photo the color is bright. Packed All is Well nothing has spread out
The parcel went sooo long, almost 3 months, but the pigments are just wow, everything is bright, and under the ultraviolet is just a bomb, I advise everyone
Ordered 21.07 received 15.09 pigments bright. The goods are satisfied. The store is good, I recommend.
The goods are not received. But the store returned the money. thank you.
Matches. It's been going on for a very long time
To Omsk about 2 months, the quality is super, I recommend
Good pigments
The order never received
Did not come
Very well packaged, very nice color
It took him long enough to arrive and he was a little smaller than in the photo, but very good quality
Seller did not specify my address, phone number only
The order was sent to the wrong address, it's good that they brought. be careful to send to the address.
Parfait
Super fast delivery, all colors as in the photo
Thank you
The goods did not come but the money was returned
Super beautiful
Come quickly! Bright! Let's see how they will be in work!
Perfect
The goods did not come. Waited 4,5 months
It's super. All the yak in the photo
Fast delivery, all whole, bright. Satisfied
Packing is good but very and very little
Got there quickly. The colors are bright. Packing is great. I am very pleased. Thank you store.
All OK, delivery 2 months
Cool pigments, bright neon, glow in ultraviolet
Delivery month. The pigment is bright and well fits on a sticky layer of varnish., even the smell is pleasant. I have blue instead. Рекомеедую, good goods.
Малюсенькие
Cool colors)
It came quickly. In the work did not try